IMD Federal IT Support Lead

Job Description

Job Description

Job Title: Information Management Division (IMD) Federal IT Support Lead

Location: Work shall be conducted at the Hanford Field Office (HFO) and the Hanford Site in Richland, WA.

Employment Status: Full-time, salary exempt

Security Requirements: Must obtain and maintain Department of Energy (DOE) security clearance; U.S. citizen

Compensation Range: $125,000.00 - $170,000.00; based on geographical location, years of relevant professional experience and qualifications and educational background.

AttainX is seeking an IMD Federal IT Support Lead to support DOE HFO's Assistant Manager for Mission Support (AMMS).

Required Qualifications:

• BS/BA or advanced degree in computer science, information technology (IT), information systems or a closely related technical field

• 5 years of experience in IT, including a minimum of 3 years providing technical support at DOE or other government agency environments

  OR

• 10 years of experience in IT including a minimum of 3 years providing technical support at DOE or other government agency environments

Preferred Qualifications:

• Experience with Cloud Services to include Microsoft Azure and Amazon Web Services (Resource Manager, VMs, Virtual Networks, Storage Accounts)

• Windows based infrastructure experience and background

• Strong PowerShell scripting background

• Endpoint and Mobile Device Management (MDM) knowledge of managing, securing and provisioning enterprise endpoints and mobile devices

• AD User management and security aspects

• General server management (Backup, Patching, Security)

• Excellent communication and knowledge transfer skills

• Ability to independently perform multiple tasks with dynamic priorities

Key Responsibilities:

• Provide expert-level technical direction and guidance to IT support staff, assigning daily tasks and complex technical work based on operational priorities and staff capabilities.

• Serve as the primary escalation point for the most complex technical issues, applying advanced analytical and problem-solving methodologies to resolve incidents that exceed the capabilities of other IT staff.

• Oversee the end-to-end lifecycle of user-facing technology, including provisioning, configuration, troubleshooting and asset management for desktop computers, mobile devices, teleconferencing equipment and peripherals.

• Manage inventory of all technical assets, coordinate with external vendors for procurement and support and plan/execute equipment refresh cycles to ensure operational readiness.

• Manage IT support projects independently, including planning, execution, oversight and closeout services.

• Act as a primary liaison with government and prime contractor personnel, communicating project status, managing expectations and allocating resources to meet strategic objectives.

• Demonstrate mastery of advanced IT principles, concepts and practices related to enterprise hardware and software.

• Apply expert knowledge of analytical and problem-solving methodologies to diagnose and resolve complex incidents.

• Provide technical leadership and resource allocation, assign tasks based on priority and capabilities and manage operational needs.

• Utilize comprehensive project management principles and practices to manage IT projects with a high degree of independence.

• Engage stakeholders and communicate effectively to manage expectations and project status.

• Develop project plans, deadlines and priorities in consultation with leadership.

• Independently plan and carry out assignments, provide technical direction, resolve complex technical problems and coordinate the work of others.

• Use considerable judgment and ingenuity to interpret and adapt guidelines for specific situations, resolve novel technical problems and manage IT projects.

• Lead IT support staff, manage the full lifecycle of IT assets, and serve as the primary escalation point for complex technical issues.

• Report to leadership, act as a primary liaison with government and prime contractor personnel and manage IT projects and resources to meet strategic objectives.

• Directly impact operational readiness and mission accomplishment by ensuring reliable and efficient technology for all personnel.

Non-Essential Functions:

• Perform other duties reasonably related to the position and contract requirements, as assigned.

About Us:

AttainX Inc. is a Women-Owned Small Business (WOSB) with CMMI Level 3 and ISO-certified management systems. For more than 15 years, AttainX has delivered emerging technologies, software products, project/program management support and high-quality services supporting federal government missions.

Benefits:

AttainX offers competitive compensation and benefits for eligible U.S. employees, which may include vacation pay, sick pay and paid holidays; medical, dental and vision coverage in addition to health savings account (HSA) and flexible spending account (FSA) options; a matching 401(k) plan; tuition, professional development or training programs and short- and long-term disability benefits. Eligibility and plan terms are governed by applicable plan documents and company policies.

Equal Employment Opportunity:

AttainX provides equal employment opportunities and prohibits unlawful discrimination, harassment and retaliation based on any status protected by applicable law. Employment decisions are based on legitimate, job-related qualifications and business requirements. AttainX also complies with applicable obligations concerning protected veterans and individuals with disabilities.

Accommodations:

AttainX provides reasonable accommodations to qualified individuals with disabilities and for sincerely held religious beliefs or practices, unless doing so would create an undue hardship or direct threat under applicable law. Applicants or employees needing assistance may contact our Human Resources Team.

Physical Demands:

This position primarily involves sedentary work and extended computer use. It requires effective communication, occasional standing and walking, use of standard office equipment and occasionally lifting or moving up to 10 pounds. Reasonable accommodations may be provided to enable qualified individuals to perform the essential functions.

Work Environment:

Work is performed in office, government and approved remote environments. The position may require work at secure government facilities, periodic travel, schedule flexibility and availability outside normal business hours based on mission and contract needs.