Host/Hostess

Job Description

Job Description

Position Summary:
The Host is the first point of contact for guests, managing reservations and walk-ins to maximize seating efficiency while delivering exceptional hospitality. This role ensures a seamless guest experience by maintaining a welcoming atmosphere, effectively communicating with the dining team, and providing strategic seating arrangements.

Duties and Responsibilities:

• Guest Interaction:

  • Greet all guests warmly and ensure their needs are met with attentiveness and professionalism.
  • Anticipate and accommodate guest preferences, special requests, and occasions.

• Reservation and Seating Management:

  • Manage the reservation book, ensuring efficient plotting and maximizing seating potential for each shift.
  • Welcome walk-in guests, balance reservations and walk-ins, and communicate wait times effectively.
  • Strategically accommodate guests to ensure smooth service flow and an exceptional guest experience.

• Operational Tasks:

  • Maintain cleanliness and orderliness of the entrance, host stand, and surrounding areas.
  • Ensure front desk setup is complete with current menus and tools for the day’s service.
  • Perform side-work tasks as prescribed by management, including opening and closing duties.
  • Provide dining room team with accurate table setup information and ensure menus are organized and presentable.
  • Report any breakage, equipment issues, or furniture damage to management immediately.

• Team Collaboration:

  • Actively participate in daily pre-service meetings to stay informed and prepared.
  • Communicate effectively with servers, kitchen staff, and management to coordinate seating and guest flow.
  • Assist fellow team members as needed, fostering a positive and supportive work environment.

• Compliance and Standards:

  • Adhere to the Delbar Employee Handbook’s professional appearance guidelines.
  • Maintain compliance with Department of Health standards and sanitation practices.
  • Portray a positive and professional attitude, embodying Delbar’s commitment to gracious hospitality.

Training Requirements:

• Complete Delbar’s in-house training program, paid at minimum wage.

Qualifications:

• Previous experience in a hospitality or high-volume restaurant environment required.
• Maitre d’ experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask effectively and remain composed in a fast-paced setting.

Physical Demands and Work Environment:

• Ability to stand, lift, bend, and remain active for extended periods.
• Must be able to lift up to 50 lbs. and perform repetitive motions as required.
• Exposure to cleaning materials and occasional hot kitchen elements.
• Must thrive in a dynamic and fast-paced work environment.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.