Desktop Support Engineer
Stanley David and Associates
Responsibilities Desktop/deskside and onsite field support Windows, Mac, basic Linux, Microsoft 365, AD, VPN/network basics Printer/secure print support SCCM/MECM, Intune, JAMF, MyPC Health Check, and ServiceNow Imaging/reimaging, hardware break-fix, IMACD, asset management, PC refresh SOP/KB adherence, SLA/OLA, safety, ESD, and customer communication expectations Desktop support, Field services, Deskside support, Printer support, Reimages Qualifications Ticket handling in ServiceNow with SLA and documentation expectations Hardware break-fix, imaging/reimaging, PC refresh, IMACD, and new hire/termination support Printer and secure print troubleshooting Asset tagging, inventory, loaner device tracking, returns, and vendor coordination SOP, KB, security, ESD/safety, and site compliance adherence Collaboration with Service Desk, L3, network, endpoint, application, and infrastructure teams #J-18808-Ljbffr
Vacancy posted 1 day ago
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