Functional Business Analyst - Help Desk

Functional Business Analyst - Help Desk Category: Service Desk / End User Services Main location: United States, Virginia, Arlington Position ID: J0626-1048 Employment Type: Full Time U.S. - What we do matters ( By playing this video you consent to Google/YouTube processing your data and using cookies –Learn more (xweb.asp?clid=21001&page=cookiespolicy#integrationofyoutube) . CGI Federal is seeking an business systems analyst with strong customer service skills to provide support for the client's Momentum core financial system and associated integrations. This is an exciting full-time opportunity to work in a fast-paced team environment supporting one of the largest organizations for the US Federal government! We take an innovative and collaborative approach to supporting our client, working in partnership to address program needs and keep program objectives on track. This support provides technical, managerial, or administrative direction for problem definition analysis, requirements, development, and implementation for sophisticated to very complex systems. The support includes analyzing issues and proposing solutions, analyzing business processes and proposing solutions, conducting formal and informal training, assisting with error resolution and troubleshooting, performing data reconciliation, and providing financial management mentorship. The candidate will work with other CGI members and directly with the client on a regular basis, so should have strong written and verbal communication skills and be able to work independently and take ownership of tasks. This position is located in Arlington, VA. Your future duties and responsibilities: Provide functional support in the operations and maintenance of the Momentum application. Analyze and resolve issues as identified by the client across different Momentum modules. Complete various reports to identify documents or issues that need to be resolved and work with other teams to resolve the issues. Work with interface partners to reconcile data and take correction actions as needed. Document issues and resolutions as well as procedures and processes clearly and concisely. Perform testing as needed to confirm issues or support system improvements. Have a desire to gain functional understanding of systems, specifically Momentum, and to build on that knowledge to provide direction and support to our customer. Knowledge share with CGI team members. Identify and communicate risks and issues to CGI management. Required qualifications to be successful in this role: Federal financial management/accounting and/or Momentum experience. Strong MS Office (MS Excel) skills. Ability to work well with different teams. Strong analytical skills. Strong customer service skills (e.g., Ability and desire to develop and maintain productive client relationships.). Strong oral communication/presentation skills. Strong written communication skills (both with and without templates). Strong time management and organizational skills. Ability to work independently (at client site and remotely) and lead multiple task assignments and priorities. Ability to work under deadlines and efficiently in a dynamically changing environment. Ability and desire to advise CGI management of tasking, issues, risks, and opportunities as needed. Team-oriented, self-starter who owns work to completion. Desired qualifications/non-essential skills required: Knowledge of Microsoft Power Platform CGI Federal’s benefits are offered to eligible professionals on their first day of employment to include: Competitive compensation Comprehensive insurance options Matching contributions through the 401(k) plan and the share purchase plan Paid time off for vacation, holidays, and sick time Paid parental leave Learning opportunities and tuition assistance Wellness and Well-being programs Skills: Analytical Thinking Momentum Overall Business Process Analysis Detail-oriented Presentation skills Equal Opportunity Statement Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at View email address on click.appcast.io . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information. #J-18808-Ljbffr CGI Technologies and Solutions, Inc.