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Online Chat Agent

$25 - $30 per hour
Full-time

Amend Treatment

Job Description

Position: Online Chat Agent

Organization: Amend Treatment

About the Organization: Amend Treatment is a residential mental health treatment organization based in Malibu California. The company provides personalized evidence-based care for adults experiencing mental health and co-occurring challenges with a focus on individualized treatment therapy and long-term recovery in a supportive residential environment.

Job Responsibilities:

  • Provide online chat support to individuals seeking information about mental health treatment options.
  • Answer inquiries about Amend Treatment programs services and admissions process.
  • Engage with website visitors in a professional and empathetic manner to provide support and guidance.
  • Assist potential clients in scheduling assessments and appointments with treatment specialists.
  • Document and maintain accurate records of online chat interactions.
  • Collaborate with the admissions team to ensure a seamless transition for individuals seeking treatment.

Essential Qualifications:

  • Strong communication skills both written and verbal.
  • Empathetic and compassionate approach to supporting individuals in crisis.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Basic knowledge of mental health conditions and treatment options.
  • Proficiency in using online chat platforms and CRM systems.

Desired Experience:

  • Minimum of 1-2 years of experience in a customer service or mental health support role.
  • Experience working in a healthcare or mental health treatment setting is a plus.
  • Prior experience with online chat support or telehealth services preferred.

Salary & Benefits:

  • Salary Range: $25 - $30 per hour
  • Currency: USD
  • Frequency of Payment: Monthly
  • Maximum Experience Required: 2 years
  • Qualification Required: Bachelors Degree in relevant field
  • Employment Status: Full-time
  • Benefits: Health insurance dental and vision coverage retirement plan paid time off
Vacancy posted 11 days ago
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