Online Chat Agent
$25 - $30 per hourAmend Treatment
Job Description
Position: Online Chat Agent
Organization: Amend Treatment
About the Organization: Amend Treatment is a residential mental health treatment organization based in Malibu California. The company provides personalized evidence-based care for adults experiencing mental health and co-occurring challenges with a focus on individualized treatment therapy and long-term recovery in a supportive residential environment.
Job Responsibilities:
- Provide online chat support to individuals seeking information about mental health treatment options.
- Answer inquiries about Amend Treatment programs services and admissions process.
- Engage with website visitors in a professional and empathetic manner to provide support and guidance.
- Assist potential clients in scheduling assessments and appointments with treatment specialists.
- Document and maintain accurate records of online chat interactions.
- Collaborate with the admissions team to ensure a seamless transition for individuals seeking treatment.
Essential Qualifications:
- Strong communication skills both written and verbal.
- Empathetic and compassionate approach to supporting individuals in crisis.
- Ability to multitask and stay organized in a fast-paced environment.
- Basic knowledge of mental health conditions and treatment options.
- Proficiency in using online chat platforms and CRM systems.
Desired Experience:
- Minimum of 1-2 years of experience in a customer service or mental health support role.
- Experience working in a healthcare or mental health treatment setting is a plus.
- Prior experience with online chat support or telehealth services preferred.
Salary & Benefits:
- Salary Range: $25 - $30 per hour
- Currency: USD
- Frequency of Payment: Monthly
- Maximum Experience Required: 2 years
- Qualification Required: Bachelors Degree in relevant field
- Employment Status: Full-time
- Benefits: Health insurance dental and vision coverage retirement plan paid time off
$25 - $30 per hour
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