General Manager

About the Job

About the Role:

At Salem's Fresh Eats, we serve more than just fresh food - we serve fresh energy, flavor, and hospitality in everything we do. As a General Manager, you'll take the lead in running one of our restaurants like it's your own business. From building and developing a high-performing team to creating unforgettable guest experiences, you'll be the driving force behind our success. We're looking for a passionate, people-focused leader who thrives in a fast-paced environment, inspires excellence, and lives our values of hospitality, teamwork, and integrity.

Key Responsibilities:

Leadership & Culture:

• Recruit, train, and lead restaurant staff - including Assistant Managers, Shift Leaders, Kitchen Crew, and Front-of-House team members.
• Create a positive, inclusive workplace that promotes teamwork, respect, and accountability.
• Lead by example through professionalism, hospitality, and a hands-on leadership style.
• Recognize and reward outstanding performance to build engagement and morale.

People Development:

• Implement strong training programs to support employee growth and career progression.
• Coach, mentor, and develop team members through ongoing feedback and personalized development plans.
• Foster a "learn and improve" culture by encouraging continuous training and professional development.

Guest Experience:

• Ensure every guest is greeted warmly, served promptly, and leaves happier than they arrived.
• Handle guest feedback with empathy and professionalism, turning challenges into opportunities.
• Lead the team to deliver consistent, high-quality food and service that reflect our brand standards.

Operations Management:

• Oversee all daily restaurant operations - food preparation, service, cleanliness, and safety.
• Maintain compliance with company policies and local health and safety regulations.
• Manage scheduling, staffing levels, and performance to optimize results.
• Conduct regular facility walk-throughs to ensure a clean, safe, and efficient environment.

Sales, Marketing & Community Engagement:

• Execute local marketing initiatives and community outreach that strengthen brand awareness.
• Analyze performance data to identify opportunities for growth and innovation.
• Partner with your team to promote specials, events, and brand campaigns.
• Build relationships with guests and the community to drive repeat business.

Financial & Inventory Management:

• Achieve sales and profit goals while managing labor, food, and controllable costs.
• Maintain accurate financial reporting and ensure proper cash handling procedures.
• Conduct regular inventory audits, monitor stock levels, and ensure timely ordering.
• Collaborate with vendors for high-quality, cost-effective, and responsibly sourced products.

What You Bring:

• Proven leadership experience in a restaurant or fast-paced hospitality environment.
• Strong communication, problem-solving, and decision-making skills.
• Ability to coach and motivate diverse teams while maintaining a positive, professional tone.
• Working knowledge of food safety, sanitation, and compliance standards.
• Financial acumen, including budgeting and cost control experience.
• Flexibility to work evenings, weekends, and holidays.
• Flexibility to relocate to a store within a radius of 50 miles from home, as needed.
• ServeSafe certification and successful completion of company management certification required.
• High school diploma or equivalent ; additional culinary or management training is a plus.
• Must have valid Driver's License.

Perks & Benefits:

• Competitive salary.
• Growth opportunities within a dynamic and expanding brand.
• Health, dental, and vision insurance
• Paid time off and holiday pay.
• Employee meals and discounts at all Salem's Fresh Eats locations.
• Continuous leadership and development training.
• A vibrant, collaborative culture that celebrates success and promotes from within.

Job Type: Full-time

Benefits :

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance