Dental Practice Manager

Job Title Dental Practice Manager Department Operations Reports to VP of Operations FLSA Status Exempt Company Overview Smart Arches Dental Implant Centers have been created by doctors to improve the lives of patients who entrust us with their care. We focus on hyper‑focused patient experience and care, free from the “corporate feel” typically seen in large dental implant clinics, and we strive to be a place where everyone can make a positive impact. Position Summary The Dental Practice Manager plays a pivotal role in ensuring the smooth and efficient operation of the dental practice. Responsible for overseeing administrative tasks, financial management and staff coordination, the Manager serves as a central point of contact for both internal team members and external stakeholders. The role involves managing schedules, handling patient inquiries, maintaining records, and implementing office policies and procedures. The Manager collaborates with dentists and other staff to optimize patient care delivery and enhance the overall patient experience. Exceptional organizational, communication and leadership skills are essential. Duties and Responsibilities Manage daily office operations, including patient scheduling, billing, and office maintenance. Oversee administrative staff, providing guidance, mentorship and performance evaluations. Act as a liaison between the office and corporate leadership. Ensure compliance with HIPAA, OSHA and other regulatory requirements. Handle patient inquiries and concerns professionally and promptly. Coordinate staff schedules. Optimize patient flow and scheduling efficiency in collaboration with dental professionals. Monitor expenses, maintain collection controls and oversee daily deposits. Implement and maintain office policies and procedures. Process insurance claims and maintain accurate patient records. Conduct staff meetings, provide training and foster a positive work environment. Supervise treatment support systems and patient flow sequencing. Manage inventory levels and order office supplies as required. Perform additional duties as assigned to support the success of the practice and organization. Expected Competencies Strong customer service orientation toward patients and staff. Easily able to learn new technologies and systems as required. Strong communication and interpersonal skills. Ability to review critical issues, effectively solve problems and create action plans. Ability to develop and implement new approaches to improve processes, procedures and the general work environment. Excellent organization, prioritization, follow‑up, analytical and time‑management skills with ability to handle multiple priorities and deadlines. Ability to use independent judgement and manage confidential information. Qualifications 5+ years’ work experience in a dental or medical office with at least 1+ years as supervisor or management level with direct reports required. High School diploma or GED required. Easily able to learn new technologies and systems required. Dentrix experience preferred. Ability to work in a fast‑paced environment. Requires some flexibility in scheduling. Experience using Outlook, Word and Excel required. Strong customer service orientation toward patients and staff. Physical/Mental Demands and Work Environment The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate. Equal Employment Smart Arches values diversity, inclusion and equity as matters of fairness and effectiveness. We are committed to hiring and retaining staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. Smart Arches is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color and persons with non‑traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply. Company Safety Smart Arches is committed to proactively creating and maintaining an environment that is safe for our employees and patients. Employees are required to wear Personal Protective Equipment, including face masks, gloves, gowns and other items as needed and in accordance with CDC standards. #J-18808-Ljbffr Smart Arches Implant Centers