Assistant Store Manager

Role Summary

Mokena, IL

$25.85/hr + commission

The Assistant Store Manager is responsible for supporting the Store Manager in the daily execution of store operations, customer experience, repair performance, inventory management, and team development. This hourly leadership role serves as the second-in-command to the Store Manager and is expected to help ensure the store operates efficiently, consistently, and in alignment with company standards.

The Assistant Store Manager must be proficient in front-of-house operations, repair processes, repair queue management, and day-to-day store execution. This role provides hands-on support to technicians and front-of-house team members, helps delegate tasks, supports onboarding and training, and flexes within the market as needed to maintain business continuity and customer service levels.

Core Responsibilities

Store Operations & Execution

• Support the Store Manager in running daily store operations, including opening and closing activities, customer flow, repair intake, repair completion, and front-of-house execution
• Ensure consistent execution of company processes, operational standards, customer experience expectations, and repair procedures
• Help manage daily task delegation to ensure the team is aligned on priorities, service levels, repair commitments, and customer needs
• Monitor store workflow throughout the day and help resolve operational issues that may impact productivity, customer experience, or repair turnaround time
• Maintain awareness of store performance, labor coverage, customer demand, repair volume, and operational needs

• This role may be scheduled to work at other company locations within the designated market based on business needs. Team members are responsible for maintaining reliable transportation to their assigned work location. Occasional travel between company locations during the workday may be required.

Repair Operations & Technical Proficiency

• Maintain proficiency in all required repairs and repair-related processes
• Support technicians with repair troubleshooting, quality standards, job completion, and repair process adherence
• Manage and prioritize the repair queue to ensure timely service, accurate communication, and efficient job completion
• Review repair tickets and job status to help ensure accuracy, follow-through, and customer communication
• Partner with the Store Manager to identify repair performance gaps and support coaching or process improvements
• Help ensure repair quality, productivity, and operational consistency across the team

Front-of-House Leadership & Customer Experience

• Support front-of-house operations, including customer check-in, diagnostics, sales conversations, claims support, repair updates, and customer issue resolution
• Model strong customer service behaviors and help reinforce service expectations with the team
• Assist with customer escalations and service exceptions within established company guidelines
• Help maintain a professional, organized, and customer-ready store environment
• Promote a customer-focused culture that balances service, repair quality, speed, and operational accountability

Inventory & Asset Management

• Responsible for supporting inventory management, including parts organization, cycle counts, inventory accuracy, and shrink prevention
• Help ensure parts availability supports repair demand and customer commitments
• Follow company standards for inventory handling, receiving, transfers, returns, and reconciliation
• Identify inventory issues or gaps and communicate them to the Store Manager or appropriate support teams
• Maintain accountability for accurate inventory processes and proper documentation

People Support, Training & Team Development

• Support onboarding of new team members by helping them learn store processes, front-of-house expectations, repair workflows, and customer experience standards
• Train and develop technicians and store team members through hands-on coaching, observation, and feedback
• Help reinforce daily expectations, task ownership, repair standards, and operational accountability
• Lead by example and serve as a resource for team members during daily operations
• Assist the Store Manager with identifying training needs and supporting team readiness
• Participate in daily communication, huddles, and follow-up to drive alignment and execution

Compensation & Incentive Structure

• Hourly non-exempt leadership role
• Eligible for overtime in accordance with applicable wage and hour requirements
• Incentive compensation plan aligned to the current Store Lead ICP structure
• Eligible for performance-based earnings tied to applicable operational, customer, repair, and sales performance metrics

Key Expectations

• Acts as second-in-command to the Store Manager and supports daily store leadership
• Strong working knowledge of front-of-house operations, repair processes, and store execution
• Ability to delegate tasks, manage repair flow, and support team productivity
• Proficient in all required repairs and able to assist with technical execution and repair quality
• Strong customer service presence with ability to support escalations and team coaching
• Reliable operational leader who can flex across market locations as needed
• Supports onboarding, training, and development of new and existing team members
• Maintains ownership mentality for store readiness, inventory accuracy, repair execution, and customer experience
• Balances hands-on repair and front-of-house support with leadership responsibilities
• Demonstrates professionalism, accountability, and consistency in supporting store performance