Banking Center Manager

Job Description This job is responsible for managing a financial center (FC) in collaboration with senior team members, supporting the operational excellence of the FC and ensuring that all aspects run effectively and cohesively. Key responsibilities include overseeing the smooth and efficient functioning of the teller line, day‑to‑day policy and procedure adherence, and improvement of financial center performance. Job expectations include ensuring directives are implemented and taking up leadership responsibility for the financial center when teammates are absent. Responsibilities Manages client traffic, engaging and appropriately routing clients, and fosters client retention Manages business results through formalized management routines and coaching Creates a world class client experience environment Manages market‑level initiatives prescribed by market leaders Drives operational excellence by engaging employees on business strategy Manages organizational priorities and effective execution Required Qualifications Is an enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client Collaborates effectively to get things done, building and nurturing strong relationships Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed Communicates effectively and confidently and is comfortable engaging all clients Has the ability to learn and adapt to new information and technology platforms Applies strong critical thinking and problem‑solving skills to meet clients’ needs Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Can manage complexity, prioritize tasks, delegate and execute in a fast‑paced environment Can interpret performance results, find opportunities to drive success and hold others accountable to results Must be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance Desired Qualifications Experience in financial services and knowledge of financial services industry, products and solutions Experience in mortgage, retail and/or hospitality Experience working in an environment with individual and team goals where goals were routinely met or exceeded Bilingual skills Skills Coaching Customer Service Management Customer and Client Focus Performance Management Talent Development Business Operations Management Recruiting Result Orientation Risk Management Sales Performance Management Inclusive Leadership Leadership Development Prioritization Problem Solving Referral Management Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent Legal Notice It is unlawful in Massachusetts to require or administer a lie‑detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Schedule Shift: 1st shift (United States of America) Hours per Week: 40 Pay and Benefits Location: US - MA - Norwood - 1415 Providence Hwy - NORWOOD STORE BC (MA6313) Pay range: $28.00 - $38.50 hourly pay, to be determined based on experience, education and skill set. Base salary, not incentive eligible. Benefits: This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to employees so they can make a genuine impact and contribute to sustainable growth. #J-18808-Ljbffr