Fulfillment Associate

Fulfillment Associate

Cary, NC - Evans Rd

Join the Leader in Trading Card Manufacturing

At Millennium Print Group (MPG), a proud subsidiary of The Pokémon Company International, we're on a mission to be the world's leading manufacturer of trading card games and collectibles. Based in North Carolina's vibrant Research Triangle Park and Piedmont Triad regions, we're at the heart of innovation in this fast-growing industry.

Since our founding in 2014, our dedicated team has built a world-class operation known for exceptional quality, customer focus, and market agility. Specializing in trading and collectible cards, we offer a unique range of services that set us apart.

Our commitment to excellence has fueled rapid growth — we've nearly tripled in size since 2019 — and we're just getting started.

Come be part of a forward-thinking, high-performing team that's shaping the future of collectible printing. At MPG, your work makes an impact.

Summary

Join Millennium Print Group as a Fulfillment Associate!

We're looking for a detail-oriented professional to join our Fulfillment team and help ensure customer orders are processed accurately and delivered on time. If you thrive in a fast-paced environment, enjoy working across multiple departments, and take pride in providing exceptional customer service, we'd love to hear from you.

Location: Cary, NC Schedule: Full-time, Onsite Pay & Benefits: Competitive pay + comprehensive benefits package

What You'll Do

• Receive and process customer orders through electronic systems
• Enter customer, billing, and order information accurately and efficiently
• Communicate shipping dates, delivery schedules, and potential delays to customers
• Review orders for completeness and coordinate resolution of missing information
• Route order information to appropriate departments to support fulfillment activities
• Partner with Production, Sales, Shipping, Warehouse, and Delivery teams to track and manage customer orders
• Maintain accurate records and documentation related to order processing activities
• Provide shipment updates, tracking information, and order status communications
• Follow all company safety, quality, security, and ISO procedures
• Support additional fulfillment and customer service activities as needed

What You'll Bring

• High School Diploma or equivalent required
• Minimum of 2 years of experience in an office, customer service, fulfillment, warehouse, or manufacturing environment preferred
• Bilingual (Spanish/English) communication skills are a plus
• Proficiency with Microsoft Office applications, email, and management information systems (MIS)
• Strong customer service, communication, and interpersonal skills
• Excellent attention to detail and organizational abilities
• Strong problem-solving and decision-making skills
• Ability to manage multiple priorities in a fast-paced environment
• Basic computer proficiency and ability to operate standard office equipment
• Basic mathematical skills

How You Will Be Successful

Dedicated to Quality and Service

Ensure customer orders are processed accurately and efficiently while supporting on-time delivery and customer satisfaction.

Building Relationships

Collaborate effectively with customers and cross-functional teams to maintain smooth order flow and communication.

Integrity and Respect

Demonstrate professionalism, accountability, and accuracy while handling customer information and order details.

Challenging the Expected

Continuously seek opportunities to improve processes, enhance customer experiences, and support operational excellence.

Why Join MPG?

Millennium Print Group, a subsidiary of The Pokémon Company International, is the largest trading card printer in the world. We offer competitive pay, outstanding benefits, career growth opportunities, and the chance to be part of a team that produces products enjoyed by fans around the globe.

Apply today and be part of the magic behind the cards.

#MillAll

What to Expect

MPG offers a leading-edge compensation package which includes the following:

• A highly competitive compensation "above the industry" commensurate with experience which includes an annual incentive bonus plan
• 100% Employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability, while subsidizing premiums for medical, dental, and vision for employee dependents
• 401(k) Plan with up to a 6% (dollar for dollar) Employer match
• Health Savings/Flexible Spending Account options
• Paid time off, including 10 company-paid holidays, plus 1 floating holiday
• Employee Assistance Program
• Comprehensive relocation package available for qualified candidates
• And, much more!

Millennium Print Group is an Equal Opportunity Employer

The duties and responsibilities described above are essential functions of the job. The following qualifications are representative of the knowledge, skills, and or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.