Senior Coordinator Staff Relations

Overview Rutgers, The State University of New Jersey, is seeking a Senior Coordinator Staff Relations for the Division of Institutional Planning & Operations (IP&O). The position reports to the Assistant Director of Employee Services and leads the Strategic Organizational Support (SOS) unit within IP&O. The SOS unit functions as the pre-transactional workforce planning, recruitment strategy, and organizational intake arm of Employee Services. This role serves as a strategic advisor to the Employee Services and IP&O leadership, hiring managers, and supervisors by guiding workforce planning, organizational design, and recruitment readiness prior to transactional processing. The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations. Responsibilities May directly supervise one staff member in support of SOS operations with a Grade 3 Administrative position responsible for intake coordination, documentation management, scheduling, and operational support. Provides direction, prioritization, training, and performance management to ensure high-quality service delivery, consistency, and compliance across all SOS functions. Actively represents IP&O and Employee Services at recruitment fairs, outreach events, and workforce development initiatives, serving as a visible ambassador for divisional hiring needs and employment programs. Works directly with neurodivergent candidates, community partners, the craft trainee program, and internal stakeholders to support inclusive hiring pathways, ensuring recruitment strategies, job design, and onboarding readiness are accessible, equitable, and aligned with institutional diversity, equity, and inclusion goals. Oversees SOS programs and provides consultative services that ensure employment actions are strategically aligned, compliant, and operationally sound before entering the Transactional Employee Lifecycle (TEL) workflow. Ensures IP&O departments receive consistent, informed, and proactive workforce planning support. Minimum Education and Experience Bachelor’s degree in higher education administration, public administration, management, or related field; or an equivalent combination of education and/or experience that demonstrates comprehensive knowledge and understanding of management and administrative principles and practices. A minimum of two (2) years of relevant experience. Certifications / Licenses Valid Driver’s License Successful completion of the university Defensive Driving course Required Knowledge, Skills, and Abilities Professional experience in an administrative function, excellent communication skills, and computer literacy. Preferred Qualifications Human Capital Management (HCM) System – for reviewing classification and recruitment forms, job descriptions, and employment data. ROCS (Rutgers Online Candidate System) – for reviewing and approving job postings. ServiceNow – for tracking service requests and departmental support tickets. Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) – for documentation, reporting, presentations, and communication. Adobe Acrobat or equivalent PDF tools – for reviewing and editing official forms and documents. Web-based collaboration tools – such as Microsoft Teams or Zoom for meetings and strategic planning sessions. Digital content submission platforms – for providing updates and edits to Strategic Services Communications and Marketing for website and marketing materials. Data analysis tools (e.g., Excel pivot tables, basic reporting dashboards) – for workforce planning and program tracking. Applicant tracking systems and job boards – for sourcing talent and managing recruitment outreach. Physical Demands and Work Environment The position is primarily sedentary and performed in a standard office environment, with frequent use of computers, teleconferencing platforms, and other office technology. The role requires extended periods of sitting, typing, and screen time. Occasional travel across campus or to off‑site locations may be required to attend meetings, job fairs, or recruitment events. The position may involve lifting and transporting light materials (e.g., marketing materials, event supplies) up to 15 pounds. Special Conditions This position also requires travel between all three university campuses located in New Brunswick, Newark, and Camden, using a university vehicle. Safe Driving Record Benefits Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax‑deferred savings options Employee and dependent educational benefits (when applicable) Life insurance coverage Employee discount programs Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: Required Documents Resume/CV Cover Letter/Letter of Application List of Professional References (contact Info) Optional Documents Additional supporting materials that demonstrate relevant experience or qualifications (optional) Supplemental Questions Do you have a bachelor’s degree in higher education administration, public administration, management, or related field; or an equivalent combination of education and/or experience that demonstrates comprehensive knowledge and understanding of management and administrative principles and practices? Yes No Do you have a minimum of two (2) years of relevant experience? Yes No Do you have a valid driver’s license? Yes No #J-18808-Ljbffr Rutgers University