Assistant Service Advisor/Customer Service Coordinator

Job Description

Job Description

We're Looking for a Great Personality to Join Our Team!

Are you naturally upbeat, friendly, organized, and someone who genuinely enjoys helping people? Do you have a great phone presence, a positive attitude, and the ability to juggle multiple tasks while keeping a smile on your face?

If so, we'd love to meet you!

Ski Country Auto Repair & Towing has been proudly serving Summit County since 1971. We are a family-owned business built on honesty, integrity, teamwork, and long-term customer relationships.

We are looking for an Assistant Service Advisor to support our lead Service Advisor and help keep our busy automotive repair department running smoothly.

You do not need to be an automotive expert! While automotive knowledge is certainly helpful, we are much more interested in finding the right person with a great attitude, strong communication skills, and a willingness to learn.

What You'll Be Doing:

• Answering incoming phone calls with enthusiasm, professionalism, and a helpful attitude.
• Scheduling customer appointments and assisting with daily workflow.
• Providing friendly, attentive customer service.
• Supporting our lead Service Advisor with daily administrative and operational tasks.
• Communicating with our automotive technicians to help keep work flowing efficiently.
• Coordinating parts returns and assisting with parts-related tasks.
• Helping maintain accurate customer information and service records.
• Following up with customers and assisting with general office responsibilities.
• Being a positive, dependable member of a team that takes pride in what we do.

What We're Looking For:

• An outstanding personality! Someone upbeat, friendly, approachable, and genuinely positive.
• Excellent phone etiquette and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Dependability, initiative, and a willingness to jump in wherever needed.
• Comfortable using computers and learning new software.
• A team player who enjoys working with others.
• Previous customer service or office experience is preferred.
• Automotive knowledge is a plus, but not required .

Why Join Ski Country?

We're not a corporate chain. We're a locally owned business that has been part of this community for more than 55 years.

We believe in doing the right thing, treating people with respect, and creating a workplace where employees feel valued and supported.

We offer:

• A friendly, team-oriented work environment.
• Training and the opportunity to learn the automotive industry.
• The opportunity to work with experienced automotive professionals.
• A well-established, respected local business.
• Opportunities for personal and professional growth.