Member Service Representative I

Member Service Representative

Connections Credit Union is looking for a full-time Member Service Rep for our Heyburn branch. We're looking for a candidate that has a passion for helping others, is eager to get creative and has a positive attitude.

Connections Credit Union is a $250 million credit union that serves southern Idaho. We know employees are our greatest asset to making our 85-year legacy of excellent service to our 20,000+ members. We make sure that our team members have what they need to excel at their jobs, provide ongoing opportunities for training and development, and promote teamwork in a positive work environment.

Connections Credit Union is what you would call "formally informal". At CCU, you can wear business casual jeans/denim all week with CCU embroidered shirts. We offer an excellent work life balance starting at approximately 144 hours of PTO annually. Employer paid medical/dental and vision premiums for the employees. We offer annual incentives above your hourly wage. A compassionate and caring culture that is committed to hearing employees' suggestions. A growing credit union open to change and evolution.

Duties and Responsibilities:

As a Member Service Representative, you will serve as the primary contact with our members and be responsible for processing member transactions, primarily dealing in cash and checks.

MSRs promote the credit union and its services while providing professional and friendly service to our members. This position will also be expected to occasionally travel to various Magic Valley branches to assist with teller operations in the event of absent employees and/or short-staffed branches. Flexibility with travel and reliable transportation is expected.

Skills and Qualifications:

• Highly proficient in cash handling, especially with multiple denominations and large amounts
• Possess excellent communication and interpersonal skills
• Bilingual in Spanish is preferred, but not required
• Ability to demonstrate confidentiality in regards to member accounts and sensitive information
• Basic financial knowledge
• High School Graduate or GED
• Must be bondable

Schedule: Monday – Friday / 8:30am – 5:30pm

Pay: $16.00-$22.00 per hour DOE

Connections Credit Union also offers annual incentives if eligible.

Benefits: Connections Credit Union provides full-time employees with excellent medical and dental insurance, vision benefits, 401(k) matching, life insurance, long-term and short-term disability insurance, voluntary life benefits, paid federal holidays, birthday paid time off, and so much more.