Site Reliability Engineer

About WorkOS WorkOS builds tools and services for developers to help them implement authentication, identity, authorization, and overall enterprise readiness. The company is fully distributed across North American time zones and supports a fast‑growing customer base of SaaS companies. About the Site Reliability Engineering Team The Site Reliability Engineering (SRE) team ensures the WorkOS platform remains fast, reliable, and resilient at scale. We build the systems and practices that keep everything running smoothly, handling hundreds of millions of requests and continuously improving service performance. Who we’re looking for We seek engineers who are excited to improve the reliability of complex systems and enjoy digging into how things work. As an early member of the SRE team, you’ll help shape our approach to reliability at scale and collaborate closely across the company. Bring a generalist mindset and are comfortable working across infrastructure layers—from compute and networking to storage, databases, and app runtime environments Are curious and proactive, with a strong desire to understand systems end‑to‑end and uncover hidden failure modes Care deeply about uptime, observability, and performance, placing reliability as a product feature Think through architectural trade‑offs with reliability, simplicity, and maintainability in mind Take initiative, work independently, and follow through—from identifying reliability risks to driving improvements Collaborate well with engineers across disciplines and support teams through production readiness, incident response, and post‑mortem reviews Responsibilities Design and evolve the systems, tooling, and processes that improve the reliability and performance of WorkOS Collaborate with product and infrastructure teams to ensure services are production‑ready, observable, and resilient to failure Define and measure SLIs/SLOs to guide reliability improvements Write and optimize backend systems in TypeScript with a focus on performance, maintainability, and graceful degradation Improve our incident response process, lead post‑mortems, and drive follow‑through on reliability risks Develop internal tools and automations that make it easier to operate and scale our systems Participate in on‑call rotation—responding to, resolving, and learning from production incidents Contribute to design and architecture discussions with a focus on operability and long‑term sustainability Document systems, share learnings, and help grow a reliability‑minded engineering culture Qualifications Experience operating and scaling production systems in cloud environments (we use AWS) Familiarity with service reliability concepts—monitoring, alerting, incident response, and root cause analysis Comfort working across infrastructure layers (e.g., compute, networking, storage, observability tooling) Strong debugging and systems thinking skills, able to follow problems across services and layers Ability to work independently, take ownership, and drive projects from problem discovery through resolution Nice to Have Familiarity with Kubernetes or similar orchestration systems Exposure to observability stacks (e.g., Prometheus, Grafana, Datadog, OpenTelemetry) Exposure to TypeScript or interest in working in a TypeScript‑based codebase The annual US base salary falls within the range of $175,000 to $250,000. This range does not encompass the full spectrum of benefits such as equity, health insurance, vacation time, and paid parental leave. Final compensation will be determined based on experience, skills, and qualifications. Benefits Competitive pay Substantial equity grants Health care coverage (medical, dental, and vision) for you and your family 401(k) matching Wellness and fitness allowances Paid time off, paid holidays, and unlimited sick leave Autonomy and flexibility with remote work Benefits for those outside the US are available upon inquiry. Equal Opportunity Employer WorkOS is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. #J-18808-Ljbffr I did my part and supported the Regular Toilet