Service Advisor

Bighorn Automotive in Parker, CO. has an open position for a full-time service advisor. This position will require the use of computers, telephones, and outstanding customer service capabilities. The advisor will answer directly to the GM and work hand in hand with the technicians and customers to make sure that the correct parts and labor are assigned to each work order. The right candidate will have the skills listed below. Are you ready to work for a company with steady growth and opportunity to grow yourself? Job description Build positive rapport and relationships with clients and fellow employees. Consult with customers that call, email, text, or walk into the shop. Create invoices, schedule work, sell needed service and repair, source and order parts, collect payments. Track bills and inventory and fill in where needed. Manage work flow and employees. Customer service skills Service Advisors deal with suppliers, provide estimates and schedule appointments, so being courteous and friendly is essential. They also need to be able to handle customer complaints diplomatically and politely. Communication skills As a liaison between the customer and technician, a Service Advisor needs to be able to clearly explain the technician’s repair recommendations to customers while communicating customer needs to technicians. Comprehension skills Service Advisors should be able to comprehend customers’ questions and concerns as well as what is being said when technicians give complex service recommendations. Troubleshooting skills Service Advisors need to be able to think on their feet and quickly resolve issues when customers change their minds about service work, repairs are running behind schedule or parts arrive late. Math and writing skills Service Advisors prepare and calculate estimates so having good math and writing skills is an essential part of the job. WHAT YOU GET Competitive Compensation + Commissions Health/Dental/Vision Insurance Paid Time Off Fun & Family like work environment Opportunities for upward growth in the company #J-18808-Ljbffr