Field Service Manager

Field Service ManagerEchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.Job Duties and ResponsibilitiesThe Field Service Manager provides leadership and manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem-solving abilities, excellent interpersonal skills, and a customer service focus.As a Field Service Manager you will be responsible for 8-10 technicians who you will be directing, coaching, and developing technicians to create a high-performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide free DISH programming, paid training, and incredible opportunities for advancement.Key responsibilities include:Supporting new employees through training and future developmentDemonstrating and coaching behaviors that ensure quality customer serviceTraining existing Installers/Technicians on changing processes, procedures, and technologiesConducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standardsImproving team and individual performance by working hands-on alongside the techniciansManaging fleet-related processes including vehicle maintenance and upkeepAddressing escalated customer and/or employee issuesSkills, Experience and RequirementsEducation and experience:Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manualsAbility to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reportsAbility to write reports and correspondenceAbility to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicleAbility to climb a 40 Ft. ladder safely; employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds)A strong competency in leading, developing, mentoring, and coachingExcellent presentation, facilitation, and communication skillsWillingness to work flexible hours, including 45+ hours a week, including weekendsSalary Ranges: $63,150.00/Year - $90,000.00/YearBenefits: We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.