Ambulatory Pharmacy Technician - Anticoagulation Clinic

Ambulatory Pharmacy Technician

Full-Time | 40 Hours per Week | Day Shift

Join a Mission-Driven Team Making a Difference in Patient Care

Trinity Health is seeking an experienced and patient-focused Ambulatory Pharmacy Technician to support our growing ambulatory pharmacy services team along the Lakeshore. In this role, you will be an integral member of a multidisciplinary healthcare team, helping patients navigate their care while supporting pharmacists in delivering high-quality anticoagulation and ambulatory pharmacy services.

At Trinity Health, we believe in caring for the whole person: body, mind, and spirit. Join an organization committed to improving health outcomes and serving our communities with compassion and excellence.

Why Join Trinity Health?

• Competitive compensation
• Comprehensive medical, dental, and vision coverage
• Generous paid time off
• 403(b) retirement savings plan with employer contributions
• Career growth and professional development opportunities
• Collaborative team environment focused on patient-centered care
• Opportunity to make a direct impact on patients' health and outcomes

Position Summary:

The Ambulatory Pharmacy Technician primarily supports the Anticoagulation Clinic in Muskegon, Michigan, serving as a vital link between patients, pharmacists, providers, and clinic staff.

This position combines pharmacy knowledge, patient engagement, and care coordination to ensure patients receive timely, high-quality care.

Responsibilities include patient outreach, referral management, appointment scheduling, documentation, and support of pharmacist-led clinical services. The technician may also provide support to additional ambulatory pharmacy programs as needed, helping maintain continuity of care across multiple services.

What You'll Do:

Patient Care Coordination

• Serve as an initial point of contact for patients through a multi-line phone system.
• Respond to patient inquiries and direct concerns appropriately.
• Coordinate scheduling and follow-up appointments.
• Assist patients in navigating clinic services and care processes.

Clinical and Pharmacy Support

• Support pharmacist-managed anticoagulation services and other ambulatory pharmacy programs.
• Process and track patient referrals to ensure timely access to care.
• Assist with patient outreach initiatives and follow-up activities.
• Prepare and maintain accurate patient records and documentation.
• Monitor work queues and communicate with providers and care team members regarding patient needs.

Team Collaboration

• Work closely with pharmacists, physicians, nurses, and other healthcare professionals.
• Assist in maintaining efficient clinic workflows.
• Support quality improvement and patient care initiatives.
• Help ensure seamless coordination across ambulatory pharmacy services.

What You'll Need:

Required Qualifications

• High school diploma or equivalent.
• Licensed Pharmacy Technician (LPhT) in the State of Michigan.
• National Pharmacy Technician Certification (CPhT), or ability to obtain certification within six months of hire if prior pharmacy technician experience is present.
• Minimum of three years of pharmacy technician experience.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.

Preferred Qualifications

• Graduate of an ASHP/ACPE-accredited Pharmacy Technician Training Program.
• Experience in ambulatory care, anticoagulation services, retail pharmacy, hospital pharmacy, or specialty pharmacy.
• Experience working within Epic or other electronic health record systems.
• Experience collaborating within multidisciplinary healthcare teams.
• Familiarity with care coordination, referral management, and patient outreach activities.

Who Will Thrive in This Role?

Successful candidates are:

• Patient-centered and compassionate
• Strong communicators who enjoy helping others
• Detail-oriented and highly organized
• Comfortable balancing phone, computer, and administrative responsibilities
• Collaborative team members who value interdisciplinary healthcare
• Adaptable and eager to support evolving ambulatory pharmacy services

About Trinity Health:

Trinity Health is a partnership of hospitals, physicians, pharmacists, and healthcare professionals dedicated to transforming the health of our communities. Together, we provide access to advanced care, specialty services, and a broad network of healthcare experts throughout West Michigan.

Join us in making a meaningful difference in the lives of our patients every day.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.