Customer Service Associate
Voiceplug AI
Customer Service Associate
Region – North America
Shift Timings- US Time Zone (PST/EST/MST)
Remuneration – As per Industry Standards
Work Type – Remote
Desired Candidates: Only 2 Years of Experience working in US Inbound Voice Process
Good Communication Skills in English
Take live calls during US timezone and make interventions wherever necessary.
Take actions to improve call flow and overall operations efficiency.
Benchmark calls on various performance parameters and work on a continuous improvement plan for making the operations more effective.
Coordinate between different individuals and supervisors as required for ensuring smooth transaction flow.
Prepare reports as necessary and provide periodic updates to management.
Work on improving and automating the end-to-end transaction call and process.
Working knowledge of MS Excel, Outlook, PowerPoint, and Word.
Good Knowledge with Tools like Confluence and G-suite is preferred.
Strong knowledge of configuration management tools
Diligent documentation skills
An ability to drive to goals and milestones while valuing and maintaining a strong attention to detail.
Vacancy posted 1 day ago
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