Product Image Designer & Customer Support Specialist

Job Description

Job Description

Product Image Designer & Customer Support Specialist

Location: Concord, MA
Department: Marketing / Customer Experience
Employment Type: Full-Time

About Swing Design

Swing Design is an eCommerce-only online retailer specializing in creative and professional-grade equipment for makers, small businesses, and creative professionals. Our product offerings include vinyl cutters, sewing and embroidery machines, DTF printers, laser cutters, 3D printers, sublimation equipment, and more.

Our office environment is fun, welcoming, and collaborative, while remaining work-focused and results-driven. We value creativity, accountability, attention to detail, and team members who take pride in producing high-quality work.

Position Overview

We are seeking a detail-oriented Product Image Designer & Customer Support Specialist to create and maintain high-quality product imagery across our eCommerce channels while also supporting our customer experience team. This role will focus on product image creation, image optimization, digital asset organization, supporting new product launches, and assisting customers with order-related inquiries and support needs.

The ideal candidate has strong design skills, exceptional attention to detail, and experience creating compelling product imagery for online retail while maintaining consistent visual standards across a large product catalog.

Key Responsibilities

Product Image Design & Asset Management

• Create, update, and optimize product images for Shopify, Amazon, Walmart, eBay, and other sales channels
• Design product feature graphics, callout images, comparison graphics, bundle images, and product image sets
• Retouch and enhance product photography to ensure professional, accurate presentation
• Maintain consistency with Swing Design's existing product image styles, layouts, branding standards, and visual presentation
• Ensure all new product imagery aligns with established company design standards and visual guidelines
• Prepare and resize images according to platform-specific requirements
• Support new product launches by creating and updating product image assets
• Organize, maintain, and manage digital asset libraries and image archives
• Ensure product images accurately reflect product specifications, included accessories, and bundle contents
• Collaborate with marketing, operations, and product teams to keep product content current and accurate

Customer Support

• Assist customers via email, phone, chat, and social media
• Help resolve order-related questions and customer inquiries
• Provide shipment tracking updates, order status updates, and general product information
• Escalate technical or complex issues to the appropriate team members
• Deliver a positive and professional customer experience

Qualifications & Skills

Required

• Experience creating product images for eCommerce websites or online marketplaces
• Proficiency in one or more design platforms including Photoshop, Canva, Affinity Designer, CorelDRAW, or similar graphic design software
• Strong image editing, photo retouching, and layout skills
• Ability to follow and maintain established brand and design standards
• Exceptional attention to detail
• Strong organizational and file management skills
• Excellent written and verbal communication skills
• Ability to manage multiple projects and deadlines simultaneously
• Self-motivated and able to work independently

Preferred

• Experience with Shopify or other eCommerce platforms
• Experience creating images for Amazon, Walmart, or eBay listings
• Customer service experience in an eCommerce environment
• Familiarity with creative equipment such as sewing machines, laser engravers, 3D printers, vinyl cutters, printers, or crafting equipment
• Experience maintaining large digital asset libraries
• Experience working within established brand guidelines and visual systems

Software & Tools Used

• Photoshop
• Canva
• Affinity Designer
• CorelDRAW
• Shopify
• Google Sheets
• Microsoft Office
• Various marketplace and eCommerce platforms

Why Join Swing Design?

At Swing Design, you'll help shape how customers discover and evaluate products through compelling visual content while supporting a passionate community of creators. You'll work with innovative technologies, contribute to exciting product launches, and be part of a team that values creativity, ownership, consistency, and attention to detail. Your work will directly impact the customer experience and the continued growth of one of the leading online retailers in the creative equipment industry.

Swing Design is an eCommerce-only online retailer specializing in creative and professional-grade equipment for makers, small businesses, and creative professionals. Our product offerings include vinyl cutters, sewing and embroidery machines, DTF printers, laser cutters, 3D printers, and more.

Company Description

Swing Design is an eCommerce-only online retailer specializing in creative and professional-grade equipment for makers, small businesses, and creative professionals. Our product offerings include vinyl cutters, sewing and embroidery machines, DTF printers, laser cutters, 3D printers, and more.