Veterinary Receptionist

Full-Time Client Service Representative (CSR) at VCA Aurora Animal HospitalWe are seeking a dedicated and friendly Client Service Representative (CSR) to join our front desk team! As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks.Key Responsibilities:Provide exceptional customer service in person, over the phone, and via email.Schedule appointments, manage patient check-ins/check-outs, and process payments.Educate clients on hospital services, wellness plans, and pet care.Maintain accurate patient records and handle administrative tasks efficiently.Assist in handling client concerns with professionalism and empathy.Work collaboratively with veterinary teams to ensure smooth hospital operations.Qualifications & Skills:Previous experience in a customer service or veterinary setting preferred.Strong communication and interpersonal skills.Ability to multitask in a fast-paced environment.Proficiency with computer systems and scheduling software.Passion for animals and a commitment to client education.Requirements: Excellent oral and written communication skills.Schedule: Full-time position for evenings and weekends.Compensation: $18/hrBenefits of joining the VCA Aurora Team!Access to the people and financial resources of a large veterinary communityLeadership opportunitiesCareer development programsOpportunities to give back through strong Shelter partnerships and VCA CharitiesOnsite Social Worker to support clients and employees through difficult situations and promote well-beingTuition support and sponsorshipsVet Tech license reimbursementFree mental wellness subscriptionsReferral bonusesCompetitive wageMedical, dental & vision insuranceLife, long and short term disability insurance includedPaid parental leavePaid vacation and sick time401(k) with corporate matchJoin Our Team!If you have a passion for customer service and animal care, we would love to hear from you! Apply today to become a part of the VCA Aurora family and help us provide outstanding veterinary care to our community.If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com