Field Installation Manager (ISG)

Field Installation Manager

Raymond West is looking for a detailed Field Installation Manager to join our Systems team! Your role will be crucial in ensuring smooth and efficient project execution on-site. The Field Installation Manager (FIM) is an entry- to mid-level leadership position with the specific focus of ensuring 100% execution of on-site equipment installations at customer locations. The position may require up to 80% travel across the United States. The culture is fast-paced, high-growth with room for advancement based on accomplishments and skillsets. The FIM needs to perform independently on the jobsite but also coordinate as part of a team consisting of the project manager, sales representative, equipment suppliers, installers/ technicians, FIM Supervisor, and customer representatives. Coordination and problem solving are a daily part of the FIM's role. The FIM is responsible for the start-up, installation delivery, commissioning, and post-support of an installation, or any stage thereof. The FIM will be a key influencer with Raymond West and the customer. The FIM may evaluate and recommend changes in methods or procedures, not only in the direct area of responsibility, but also within the total process flow. During an installation project, the FIM is assigned to a Project Manager with whom daily communication and coordination is required. The FIM is heavily responsible for the overall success/outcome of an installation.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring our industry-leading expertise in lift trucks, racking, conveyor, dock and door, vertical storage and retrieval, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Duties and Responsibilities:

Primary duties and responsibilities will vary with the specific position. Typical responsibilities are listed below. This list is not inclusive.

• Provide on-site supervision of installation projects and work closely with Raymond West Project Manager to provide accurate and timely installation.
• Manage 3rd party installer or other 3rd party labor services on customer site.
• Capable of briefing effective daily safety topics and daily plans/goals to installation technicians.
• May provide some mechanical/electrical and controls assembly to assist installers if needed.
• Complete installation projects while preventing or minimizing cost overruns.
• Verify site dimensions, obstructions, power feeds, and other items needed for a successful installation.
• Maintain project installation schedules and convey the goals to the sub-contractor.
• Identify and present potential cost-saving practices with the Raymond West Project Manager for future solutions.
• Maintain systematic reporting and accountability records including job site safety, daily reporting, end-of-project reporting, per checklist standards.
• May be required to provide permit submittals and supports the permit inspections.
• Communicate effectively to keep the Project Manager informed of progress and any issues that develop, so the PM can communicate with the customer in a timely manner.
• Ability to travel up to 80% of the time: weekends, nights, and holidays may be impacted.
• Must be first on site; last to depart.
• Must be able to manage time effectively.
• Demonstrate drive and initiative.
• Maintain records of activities.
• Must respond to rapidly varying requirements.
• Must comply with Raymond West Employee Handbook

Required Skills/Abilities:

• Excellent written and verbal communication skills
• Excellent Organizational Time Management skills
• Proficient in Microsoft office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, mechanical drawings, and procedure manuals.
• Ability to speak effectively before groups of customers, installers, or employees.
• Must be able to maintain effective working relationships with employees, Co-workers, and Managers, regardless of department.
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
• Familiarity with reading drawings of Customer site systems layouts, Conveyor systems and components, Design requirements, Installations requirements
• Ability to work independently with minimal supervision.
• Can demonstrate drive and initiative while responding to rapidly varying requirements.
• Excellent communication skills in person, by telephone, and in writing with Company, sub-contractor, and customer employees at all levels.
• Ability to execute project deadlines and ensure work is precise according to proposals (supplied by the Raymond West Project Manager).
• Demonstrated competence in concepts, designs, installations, and acceptance of conveyor systems according to applicable codes.
• Ability to be strategic and show mindfulness on operational costs, and equipment needed to complete a project.
• Able to assist in training when project requires the use of power equipment and hand tools.
• Ability to adapt to unexpected changes and schedule next steps as necessary to meet deadlines. Maintain poise and comportment despite frustrating schedule complications.
• Demonstrate a safety-first mindset and forward thinking.
• Anticipate project needs and is proactive rather than reactive.
• Able to identify project issues and recommend solutions.
• Willing to learn new products, procedures, policies.
• Customer-centric viewpoint.
• Demonstrate commitment and efficiencies in driving Project completion dates.
• Pay close attention to details.
• Present a mature, professional appearance.
• Must be able to dress in appropriate business attire which includes wearing proper PPE approved by both the company and customer when deployed on projects.

Education/Experience:

Minimum Education and Experience: Determined by position

• Preferred but not required: College degree from a four-year school or 5 years of experience in MHE or technical and mechanical experience in the field.

Travel Requirement:

• Up to 80% (3 – 28 consecutive days on-site at a time)
• Must be able to be insured by Raymond West.

Physical Requirements:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Position is non-Sedentary; requires extensive traveling.
• Substantial air-travel or driving distances to supervise or visit customer site locations.
• May require the ability to walk, stand, reach with hands and arms, sit stoop climb, push, pull, and heavy lifting.
• Repetitive use of fingers to feel and manipulate equipment and communication devices.
• May use wrists and hands for typing, manipulating laptop, iPhone, iPad or tablet.
• The employee frequently is required to talk and to hear.
• Occasionally may require the ability to lift, push, pull, or move up to 50 lbs.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Occasionally exposed to moving mechanical parts, fumes, or airborne particles, toxic, or caustic chemicals, outside weather conditions and risk electrical shock
• While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, mechanical equipment, moving forklifts, other lift equipment, vehicles.
• Noise level in the work environment is usually moderate and persistent.

Working Hours:

• Non-Project Weekdays (Monday - Friday), 8 am to 5 pm; however, this varies as required.
• During project deployment, working hours depend on the customer operational availability as determined by the customer's site-management. The expectation is often 6 days per week, 10 hours per day.

Pay Range:

• The salary range for this position is $68,000 - $100,000. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.

Qualified candidates must be able to pass