Invoice Specialist

Job Title: Invoice Specialist

Report To: AR Manager


Location: Detroit, MI


Overview :

Invoicing team members play an important role in the revenue cycle of Greyson by overseeing the billing of our Wholesale Accounts. Our Invoicing Team is expected to interface with various cross functional teams, including Sales, Customer Service, and Finance departments. In this position you ensure the highest possible level of service and support for assigned Wholesale customers and related invoicing. This position will require daily interaction with Customer Service, other Invoicing specialists, Accounts Receivable, as well as external contacts.

Responsibilities:

• Serve as invoicing point contact for designated Wholesale Accounts.
• Ensure Invoices are generated and issued timely and accurately and are consistent with customer terms
• Assist customers with invoice questions, special invoicing, reporting, corrections, and write offs as needed
• Maintain documentation of procedures, deadlines and other customer preferences related to invoicing and interacting with assigned Wholesale Accounts
• Support month-end close with timely invoicing and ensure transactions are completed within NetSuite/ERP system.
• Verify price lists, freight, tax, and other necessary information per customer terms and invoice - supporting occasional audits and price changes
• Update customer accounts with current contact information for invoice remittance and follow-up
• Proactively identify billing issues and collaborate across multiple departments to resolve
• Participates in month-end invoicing audit to verify all billing has been completed for the month
• Perform other invoicing, customer service or accounting functions as directed
• Shared responsibility of maintaining the invoicing inbox to assure prompt turnaround on customer questions/issues regarding billing or directing inquiries to the correct person(s)/department for resolution

Competencies:

• Excellent attention to detail, highly organized and detail oriented to ensure accuracy
• Excellent verbal and written communication skills
• Ability to succeed in fast paced environment, action-orientated with a sense of urgency
• Strong organizational skills and the ability to succeed with self-direct work flow
• Ability to learn quickly

Qualifications:

• Associates Degree, billing certificate, or equivalent work experience
• 2 years' experience in wholesale invoicing preferred, or equivalent order mgmt., customer experience, financial accounting experience will be considered. Experience with multiple currencies and FX preferred.
• Ability to calculate figures and amounts such as discounts, late charges, interest, commissions, and percentages
• Requires knowledge of credit and collections, invoicing, accounts receivable, and customer service principles, practices, and regulations.
• Basic math and analytical skills, Intermediate knowledge of MS Excel Required, including the ability to filter data and manage a filtered list, and use the mathematical functions
• Proficiency working within ERP software, NetSuite preferred

Benefits:

Greyson is proud to offer employees a comprehensive benefits package that includes:

• Unlimited Paid Time Off Policy (Full-Time)
• Paid Sick Leave
• 13 annual paid company holidays
• Competitive employee discount
• Paid Family Leave Program (maternity and bonding)
• Company paid long-term and short-term disability insurance
• Comprehensive Medical Coverage (medical, dental, vision) with company HSA contribution
• Tax Advantage Accounts (FSA, HSA, FSA Dependent Care, 401k (match targeted for 2025), 401k Roth

Company Background and the Path Ahead

Greyson is a pioneer of innovative products and design, a lifestyle brand with emotional connections to our consumer through authenticity and dedication of service. From the beginning, the brand has valued high design and high technical performance to better meet the needs of the existing and emerging golf consumer while also gaining inspiration from those around us, supporting the environment, and standing for unity and diversity. We plan for purposeful commUNITY connections via our Brand Ambassadors such as the Morgan Hoffman Foundation and through our community outreach activities. Greyson has since expanded beyond golf apparel into multiple complementary lifestyle categories and is quickly building credibility beyond golf wear. While "green grass" has been the launch pad for the brand, Greyson has developed into an omnichannel brand through wholesale, ecommerce, and retail stores. The Greyson brand is experiencing a special moment in its trajectory.