Field Service Technician

Position Overview: 

SoftWave TRT is a fast-growing medical device company revolutionizing regenerative medicine with FDA-cleared shockwave therapy devices used by top healthcare providers nationwide.

SoftWave is seeking a Service Technician to repair, refurbishment, and preventative maintenance of SoftWave shockwave therapy systems. This hands-on role requires mechanical and electrical proficiency to ensure all equipment meets operational, quality, safety, and regulatory standards before return to service.

This is an on-site, full-time position based in Marietta, GA. Standard day shift Monday–Friday; occasional overtime may be required to meet service demand.

Responsibilities:

Device & Applicator Repair:

• Assess incoming devices and applicators to determine the type and scope of service required 
• Perform cleaning of applicators and water cartridges upon receipt 
• Disassemble, inspect, refurbish, and reassemble shockwave therapy devices and applicators following work instructions, safety, and quality standards
• Diagnose mechanical, electrical, and component-level issues across devices and applicators
• Replace worn or defective parts (e.g., pressure sensors, tubing, pumps and other electrical components)
• Accurately document refurbishments, repairs, parts used, and test results in accordance with FDA (Quality System Regulation) and ISO 13485 requirements
• Complete data entry into appropriate systems (e.g., Excel spreadsheets, service records) 
• Use hand tools, power tools, test equipment, and soldering iron safely and effectively
• Ensure all tools and test equipment are properly maintained and calibrated 
• Perform final functional verification on each device before release to inventory
• Maintain a clean, organized, and safe work environment; support continuous improvement efforts; other duties as assigned

Work Ethic & Conduct:

• Maintains composure, professionalism, and a positive attitude under pressure and changing priorities
• Communicates openly, respectfully, and constructively in all interactions
• Responds to feedback and challenges with maturity and a solutions-focused mindset
• Embraces change, manages competing priorities, and proactively addresses issues before escalating
• Able to work independently, exercise good judgment, and take initiative without constant direction
• Actively contributes to team goals and fosters a positive, collaborative work environment

Qualifications:

Required:

• Minimum education: High school diploma or equivalent; technical certification or associate degree preferred
• Minimum experience: 1–3 years of experience in electronics, electromechanical, or medical device repair (or equivalent hands-on experience)
• Strong mechanical aptitude and comfort working with precision components
• Experience with hand soldering 
• Basic understanding of electrical systems, components, and troubleshooting methods
• Ability to read and follow technical documentation, work instructions, and sanitization procedures
• Competent in Microsoft Office programs (Word, Excel, Outlook)
• High attention to detail with a strong commitment to safety, cleanliness, and quality

Preferred:

• Experience working with Class I or Class II medical devices
• Familiarity with applicable regulatory requirements including ISO13485
• Experience working in NetSuite
• Hand soldering certification 
• Certified Biomedical Equipment Technician (CBET) credential or equivalent 

Physical Requirements:

(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.)

• Sitting, standing and walking, which may be for extended periods of time
• Lifting and carrying, up to 50 lbs
• Pushing, pulling, and reaching overhead
• Manipulation of objects and materials, including holding, grasping, turning, and touching
• Manual dexterity to handle small parts, tools, and test equipment
• Stooping, crouching, kneeling
• Visual acuity, both near (i.e. clarity of vision of approximately 20 inches or less) and far (i.e. clarity of vision of approximately 20 feet or more)

The responsibilities outlined in this job description are intended to describe the general nature and level of work performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to amend and change responsibilities to meet organizational needs as necessary.

SoftWave TRT is an equal opportunity employer. We make employment decisions solely based on business needs, job requirements, and individual qualifications without regard to race, gender, religion, ethnicity, age, or any other status protected by the law.