Customer Service Manager

Job DescriptionJob DescriptionPosition SummaryBadin Shores Resortis seeking an experienced and service-oriented Customer Service Manager to lead our homeowner and guest services team. This role is responsible for delivering exceptional customer experiences for homeowners, residents, guests, and visitors while ensuring efficient day-to-day operations within our HOA-managed resort community. The ideal candidate is proactivewith strong communication skills, a hospitality mindset, and experience managing customer service operations in a resort, hospitality, property management, or HOA environment.Key ResponsibilitiesServe as the primary point of contact for homeowner, resident, and guest inquiries, concerns, and escalated issues.Ensure prompt and professional resolution of service requests, complaints, and community-related concerns.Maintain positive relationships with homeowners, board members, residents, vendors, and resort guests.Develop and implement customer service standards, policies, and procedures.Monitor customer satisfaction metrics and identify opportunities for service improvements.Coordinate communication regarding community events, maintenance projects, amenities, and HOA updates.Collaborate with Park Managerto ensure seamless operations.Assist with homeowner meetings, community events, and special projects as needed.Ensure compliance with HOA governing documents, policies, and resort regulations.QualificationsRequiredMinimum 3–5 years of customer serviceexperience.Strong conflict resolution and problem-solving skills.Excellent verbal and written communication abilities.Proficiency with Microsoft Office, customer relationship management (CRM) software.Ability to manage multiple priorities in a fast-paced environment.PreferredExperience working within an HOA, resort, hospitality, property management, or community association setting.Knowledge of HOA governance, homeowner relations, and community management practices.Key CompetenciesCustomer-focused mindsetConflict resolution and mediationOrganization and time managementProfessionalism and discretionRelationship buildingAttention to detailAdaptability and initiativeCompensation & BenefitsCompetitive salary based on experienceHealth, dental, and vision insurancePaid time off and holidays401(k)Professional development opportunitiesHow to ApplyInterested candidates should submit a resume and cover letter outlining their relevant experience and customer service leadership accomplishments.Badin Shores Resortis an Equal Opportunity Employer and values diversity in the workplace.