Housekeeping Manager

Department Summary

At UCLA Housing & Hospitality Services (H&HS), you become part of UCLA's tradition of excellence by providing quality housing, dining, and hospitality services to student-residents, faculty, staff, and campus visitors. We believe there's more to a job than simply being employed. In addition to competitive salaries and comprehensive benefits and retirement plans, H&HS team members enjoy significant opportunities for professional and personal growth in a supportive work environment. No matter what your role, you will join more than 2,600+ H&HS team members who understand that our motto Hospitality First! means that a warm, gracious attitude makes a difference in the lives of the people we serve.
Position Summary

Under the direction of the Housing Operations Manager and Assistant Directors of Housing Operations, the Principal Housekeeping Supervisor oversees housekeeping functions for residential housing communities ranging from 2,000-4,000 student residents, families, and faculty in residence hall and apartment communities. The communities managed range from 500,000 sq ft to 2.8 million sq ft of public area/auxiliary meeting, classroom, auditorium, outdoor and recreational space, residence hall rooms, and apartments. The facilities are in operation and staffed 24 hours/day, 7 days/week, year-round. Responsible for daily supervision of between 16-42 full-time career housekeepers, up to 3 full-time career Custodial Supervisors and up to 30 seasonal casual staff. Manages complex summer deep cleaning operations. Ensure housekeeping/maintenance standards are met and exceed customers' expectations. Assist in preparing and managing a departmental labor and expenses budget of approximately $5 million. Responsible for the monthly management and inventory of all supplies/expenditures. Provide on-the-job training to staff, including proper use of chemicals and equipment, and ensure compliance with published safety standards. Incumbent may be required to drive campus vehicle to perform job duties.


Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications

• 3-4 years Custodial experience in a large institution (Required)

• 1-2 years experience leading or managing teams (Required)

• Working knowledge of University policies and procedures relating to Staff Personnel Policies and AFSCME agreement regarding performance evaluations, disciplinary procedures, training, recruitment and selection. Working knowledge of time reporting and payroll procedures at the unit level. - Can be trained (Preferred)

• Skill in managing a variety of personnel-related matters, (e.g. employee training and appraisal, career development, interviewing and selection, employee relations and corrective action). (Required)

• Skill in reading and comprehending Standard English text such as printed University and Departmental procedures, reports, correspondences and Material Safety Data Sheets. Ability to write concise, logical and grammatically correct English to prepare written schedules, plans, employee performance evaluations, payroll reports, such as overtime variances, inventory reports, and other operational/administrative related reports or correspondence (Required)

• Ability to conduct on-site inspections of units for quality control and maintenance needs. These inspections involve walking, standing, climbing (e.g. stairs and ladders), stooping and crouching. Ability to bend, stoop, crouch, lift, reach and walk for long periods of time so as to ensure that work areas are maintained as appropriate. (Required)

• Working knowledge of safety rules and procedures as they pertain to working conditions, equipment used and working with cleaning and sanitizing chemicals. Knowledge of where to obtain materials, supplies, equipment and services utilized by department/university personnel in units. (Required)

• Working knowledge of portable fire fighting equipment as to its type, class, required locations, testing methods and maintenance. - Can be trained (Preferred)

• Ability to accurately assemble material and equipment inventories and monitor usage of supplies to control costs. Skill in projecting budget costs involving supplies, capital equipment and staffing expenses. (Required)

• Skill in supervising custodial staff and work, to include working knowledge of proper procedures for cleaning and sanitation of public areas, office space and meeting rooms. Skill in organizing and monitoring assignments to complete work in a timely manner when there are changing priorities and deadlines. (Required)

• Skill in working independently and following through on assignments with minimal direction. Ability to work during overtime, swing shifts and weekends to supervise staff and/or solve operations problems. (Required)

• Interpersonal skills sufficient to interact effectively and tactfully with department/university personnel at various levels and with the public in all matters pertaining to the operation of the units. (Required)

• Ability to communicate effectively on a one-to-one basis and in small group settings to delegate work assignments, conduct unit business and explain department/university policies and procedures as applicable. Skill in encouraging and motivating individuals to work together as a team to achieve goals and objectives. (Required)

• Must have and maintain a valid California Driver's License. (Required)

Education, Licenses, Certifications & Personal Affiliations

• Must possess, upon hire, and maintain a valid CA noncommercial Class C License in accordance with the California (CA) Department of Motor Vehicles. (Required)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

• Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

• Pre-Placement Physical: Employment is contingent upon the completion of a satisfactory physical examination.

• Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.
• 5% Jump Cart, University Vehicle

Schedule

Hours vary based on operational needs
Union/Policy Covered

99-Policy Covered
Complete Position Description