Desktop Support Analyst I

Job DescriptionJob Description Join Our Team as a Desktop Support Analyst Are you energized by solving technical problems and helping end users stay productive and connected?We are seeking a detail-oriented Desktop Support Analyst who thrives in a fast-paced, customer-focused environment. In this role, you will provide hands-on technical support for desktops, laptops, software, printers, scanners, and other peripherals while delivering an exceptional end-user experience.Why You'll Love Working Here Meaningful Impact: Play a key role in maintaining reliable day-to-day IT operations and end-user productivityGrowth & Development: Expand your technical knowledge and continue building your IT careerCollaborative Environment: Work alongside a supportive, team-focused groupCustomer-Focused Culture: Build trusted relationships with end users while resolving technical issuesRole Overview Location: On-site (Whitsett, NC)Schedule:(1st shift 8a-5p); Monday through FridayPay Rate: $24/hourWhat You'll Do As a Desktop Support Analyst, you will provide hands-on technical support while maintaining reliable endpoint technology and a positive end-user experience.Provide technical support for desktops, laptops, printers, scanners, and other peripheralsAnalyze and troubleshoot end-user incidents, service requests, hardware issues, and software problemsProvide desktop and end-user support in person, over the phone, and through chatInstall, configure, deploy, maintain, and troubleshoot company PCs, laptops, software, and peripheral devicesCreate, receive, track, and resolve incidents, tasks, and service requests using IT ticketing systemsMaintain response and resolution times in accordance with established service-level agreements (SLAs)Meet with end users as needed to troubleshoot recurring or complex technical issuesPerform Microsoft security patches, antivirus updates, and software/application updatesTroubleshoot operating system, application, hardware, connectivity, and process errorsOrder replacement parts and coordinate hardware maintenance and repairsSupport IT asset management and endpoint lifecycle activitiesCoordinate with third-party vendors and technical service providers when necessaryCreate, edit, and maintain technical documentation and knowledge base articlesDocument processes, procedures, and technical requirementsDevelop clear instructional materials and troubleshooting guides to support end-user self-serviceSupport continuous improvement initiatives, technology deployments, and special IT projectsWhat You Bring to the Team Education & Certification Bachelor's degree in computer science, Information Technology, or a related field OR four years of comparable IT work experienceCompTIA A+ certification requiredTechnical Skills & Experience Intermediate-level computer hardware troubleshootingIntermediate-level software and application troubleshootingHands-on desktop support and end-user technical support experienceExperience supporting Windows desktops and laptopsWorking knowledge of Microsoft 365 (Office 365/O365) applicationsSharePoint experience preferredExperience supporting printers, scanners, and other peripheral devicesExperience installing, configuring, deploying, and maintaining endpoint devices and applicationsFamiliarity with IT ticketing systems, incident management, service requests, and SLA requirementsExperience supporting system, software, security, and antivirus updatesAbility to diagnose technical issues and provide sound technical advice and problem resolutionExperience creating technical documentation, troubleshooting procedures, or knowledge base articlesCustomer Service & Professional Skills Strong customer service and end-user support mindsetExcellent written and verbal communication skillsAbility to explain technical information clearly to users with different levels of technical knowledgeStrong troubleshooting, analytical, and problem-solving skillsDetail-oriented with strong organizational skillsAbility to prioritize multiple incidents and service requests while meeting deadlinesSound judgment when advising users and resolving technical issuesAbility to collaborate effectively with IT teams, end users, vendors, and other stakeholdersWhy This Role Matters As a Desktop Support Analyst, you will be a critical point of contact for end users who rely on technology to perform their work. Your ability to troubleshoot hardware and software issues, maintain reliable endpoint devices, manage incidents effectively, and provide exceptional customer service will directly support business continuity and user productivity.This opportunity is ideal for an IT support professional who enjoys being hands-on, solving problems, working directly with end users, and continuing to expand their technical skills.Equal Opportunity EmployerDYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.