Office Lead

Office Lead

We're looking for an Office Lead to join our team, where you'll help coordinate daily administrative operations, support office staff, and ensure information flows accurately between the office and warehouse teams. Success in this role means keeping order processing and documentation on track, maintaining accurate records, and providing the day-to-day leadership needed to keep administrative operations running smoothly.

This role is ideal for someone who is organized, detail-oriented, and comfortable taking the lead in a fast-paced environment. You'll thrive if you enjoy supporting others, solving problems, and keeping multiple operational priorities organized and moving forward.

As an Office Lead, you will:

• Coordinate daily administrative activities and provide day-to-day direction, training, and support to office staff.
• Monitor order processing, shipment documentation, and data entry to ensure information is complete, accurate, and processed on time.
• Review operational reports, transaction records, and documentation to identify discrepancies and support timely resolution.
• Serve as a key point of coordination between office and warehouse teams to ensure priorities, order updates, and operational needs are clearly communicated.
• Support team performance by answering questions, reinforcing procedures, and helping resolve administrative or workflow issues.
• Identify opportunities to improve office processes, documentation accuracy, communication, and overall efficiency.
• Identify recurring customer issues and contribute ideas that improve service quality, workflows, and first-contact resolution.

What you bring to the table:

• High School Diploma or GED required; some college preferred.
• 23 years of experience in an administrative, customer service, logistics, warehouse office, or similar operational environment.
• Previous lead, trainer, or team coordination experience preferred.
• Strong organizational, communication, and problem-solving skills with excellent attention to detail.
• Proficiency with Microsoft Office and comfort working with order processing, reporting, data entry, or warehouse/business systems.
• Ability to manage multiple priorities, support a team, and maintain accuracy in a fast-paced operational environment.

About UNIS:

UNIS accelerates logistics success through a powerful, technology-driven Transportation Management System designed to deliver exceptional control, real-time visibility, and scalable adaptability across complex supply chain networks. We are committed to elevating both our people and our operations, continuously pushing toward higher standards of performance and innovation.

As our clients partner with UNIS, the relationship extends far beyond transactional logistics support. We serve as a strategic partner, unlocking a suite of value-added services powered by advanced analytics, intelligent automation, and data-driven insights. By unifying transportation, assets, and information through AI-enabled technology, UNIS helps clients optimize decision-making, enhance operational efficiency, and drive smarter, more resilient supply chains.

Perks & Benefits:

• Competitive health benefits
• Paid time off in accordance with company policy and applicable state requirements
• Leadership and professional development programs
• Opportunities to build AI literacy through hands-on use of intelligent systems and automation that support human, data-driven decision-making.
• Internal growth and career mobility opportunities
• Free luncheons and on-site team events

Use of AI & Technology:

UNIS leverages AI-enabled tools and automation to enhance efficiency, insights, and decision support across our operations. These tools are designed to support human judgmentnot replace it. All employment-related decisions, including hiring, performance management, and career development, are made by people, guided by data, experience, and our company values.

Equal Opportunity Employer:

We are proud to be an equal opportunity employer. UNIS promotes diversity and inclusivity in all forms, which helps to shape our company culture and industry leading third-party logistics. UNIS provides equal employment opportunities (EEO) to all employees and job applicants without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, age, or any other characteristic protected by applicable laws. We are committed to providing a diverse and inclusive workplace for all employees, and we proudly support the Crown Act.

Please note that all applicants are subject to background checks prior to hire, and are required to provide proof of employment eligibility upon hire. The Company may participate in E-Verify, where applicable.

Associazione Unisco