Escrow Assistant

Escrow AssistantTypically found in a branch/office setting where the assistant is providing support to Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions. If the role is primarily supporting commercial transactions, please refer to the Commercial Escrow Assistant job family. If the role exists in a centralized processing unit or department designed to support multiple offices/and or locations and is focused on high-volume paperwork processing, please refer to the Escrow Support Processor Job family.Job Level Summary:Intermediate levels require a solid understanding of functional tasksAssistance may be required from more experienced team members will vary depending on task complexityWork may be reviewed for new or more complex tasksProvide a wide range of support within a functional areaFollow functional area's processes and procedures in daily activities, troubleshoot as needed and recommend suggestions for continuous improvements to overall operationsEssential FunctionsPerforms a wide range of administrative duties to gather information and assist in the escrow processDuties may include: Opening orders, inputting closing statement information, preparing documents for closing and handling the complete disbursement and follow up of all escrow transactionsCommunicates requirements and other information to clientsInterprets various agreements as they relate to closing and prepare all documents required for transactionsJob ComplexitiesWorks on problems of moderately complex scope where action requires a review of a variety of factorsResearches and obtains information for a wide range of complex dataExercises judgment within defined procedures and practices to determine appropriate actionFollows department processes and procedures and may make recommendation to these processesSupervision Received or ExtendedNo responsibility for the supervision of others.ImpactWorks under general supervision, acting on own initiativeUses expertise of more experienced level team members and leverages additional resources to confirm solutionsKnowledge and Skills/Technology UsedCustomer service skillsProblem solving skillsStrong organizational skillsKnowledge of MS Office suiteExcellent verbal/written communication skillsAble to maintain professionalism and a positive service attitude at all timesStrong detail orientationKnowledge of company and/or client operating systemsTypical EducationHigh School diploma or equivalentTypical Range of Experience2+ years experience in an escrow related experience$18.50 - $21.39This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.