Field Service Technician

Overview

Nautilus Hyosung America, Inc. (HYOSUNG) is a world leader in ATM self‑service technologies. We have built a reputation for innovation by continually researching, developing and delivering quality ATM products – flexible products that adapt to our changing world and our customers’ changing needs.

Job Summary

The Field Service Engineer will be responsible for the service and maintenance of Automated Teller Machines (ATMs) within their assigned territory. They will provide on‑site support for ATMs, including but not limited to repair, maintenance and replacement services. The engineer may also participate in training new NHA Field Service Engineers and assist with the staging and integration of ATMs. Some travel required.

Essential Functions

• Installation, repair, software loading and maintenance of ATM’s or other products in a defined geographically territory.
• Train bank staff or vendors on required maintenance tasks of equipment.
• Work with internal and external support departments required to provide maintenance support to the end user.
• Maintain all Service Level Agreement as defined per customer contract.
• Work on products and services of medium to high complexity.
• Occasional travel with short notice to areas outside your home geography may be required where management deems necessary.
• Perform preventive maintenance functions of an ATM including diagnostics, testing and cleaning.
• Manage spare parts and follow all inventory processes.
• Complete administrative reports within time line allotted.
• Complete tasks as assigned by supervisor or applicable NHA staff members.
• Flexible work schedule with on‑call duty.
• Work independently with minimal supervision.
• As a representative of NHA, provide an extraordinary customer service experience to our customers meeting their service obligation and demands.
• Maintain company property in good working conditions.
• Maintain a valid driver’s license.
• Responsible with company credit card usage and expense reporting.
• Must follow all security procedures and policies.
• Other duties as assigned.

Education and Experience

• May require an Associate’s Degree in Electronics or equivalent experience, prior ATM experience preferred, but not required, or 3-5 years of experience in the field service.
• Have solid understanding of electronics and electro‑mechanical equipment operation.
• Ability to use analog and digital voltmeters.
• Ability to use hand tools and carry heavy parts up to 80 lbs.
• Ability to work extended hours, including beyond assigned shift with no notice when required.
• Ability to travel to other areas of the country if needed on occasion.
• Ability to work all shifts, which may include weekend and holidays.
• On‑Call duty required for all FSE positions. Compensation is provided for On‑Call duty.

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

• While performing the responsibilities of the job, the employee is required to talk and hear.
• The employee is often required to sit and use their hands and fingers, to handle or feel.
• The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Employee must be able to lift 50lbs without assistance. May be asked to lift up to 80lbs with assistance of machinery or helper.
• Vision abilities required to perform this job include close vision.

Work Environment

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

• The employee may be occasionally exposed to moving mechanical parts and vehicles.
• The noise level in the work environment is usually quiet to moderate.
• The passage of employees through the work area is average and normal.
• This position is a high-security position, and may pose a risk of exposure to criminal elements. Proper security training and awareness is required.

Nautilus Hyosung America, Inc. recognizes and values the diversity of its employees, customers and business partners.
Equal Opportunity Employer ~ Minorities/Females/Disabled/Veteran