Senior Human Resources Generalist

Senior Human Resources Generalist

From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy.

The Senior Human Resources Generalist is responsible for performing HR-related duties on a professional level and works closely with senior HR management in supporting designated geographic regions. This position carries out responsibilities in the following functional areas: benefits administration, employee relations, training, performance management, onboarding, policy implementation, employment, and employment law compliance.

Primary duties and responsibilities include:

• Administer various human resource plans and procedures for all organization personnel; assist in the development and implementation of personnel policies and procedures; prepare and maintain the employee handbook and the policies and procedures manual.
• Participate in developing department goals, objectives, and systems.
• Administer the compensation program; monitor the performance evaluation program and revise as necessary.
• Perform benefits administration, including claims resolution, change reporting, and communicating benefits information to employees.
• Conducts New Hire Orientations that foster a positive first impression of the company. Keeps presentation materials, notes and associated handouts up to date and relevant and maintained within the most recent marketing templates.
• Assists with managing Onboarding/Offboarding administration, including the timely approval of benefit approval notifications within the payroll system.
• Maintains the timely flow of EAF changes within the payroll system by responding to notifications for approvals. Ensures that job descriptions are recorded for title changes and salary is reviewed for its appropriateness in accordance with ranges.
• Answers questions that come into the HR inbox promptly and attends to the associated follow-up.
• Ensures data within the HRIS system is accurate and up to date, communicates methods to adjust errors to management team and follows through with updates/corrections.
• Provides HR Policy guidance and interpretation with guidance, in accordance with company handbook and applicable laws. Handles employee relations issues, counseling, and investigations with either employees and/or managers through effective communication, adherence to company policies and procedures and gathering pertinent documentation. Ability to identify problems, review related information, develop and evaluate options and assist with implementing solutions.
• Handle employee relations counseling, outplacement counseling, and exit interviewing.
• Maintain Human Resource Information System records and compile reports from the database.
• Ensures collaboration exists amongst HR team when interpreting and adhering to policies and practices and trains and mentors the Human Resources assistant.
• Maintains the integrity of the storage of employee files and Human Resources related instructions, presentations, and other information on the shared drive.
• Responds to unemployment claims and gathers pertinent documentation as necessary to respond to and mitigate claims.
• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance and update SOPs in company's system.
• Gives advice on pay and other remuneration issues, including promotion and benefits.
• Assists with open enrollment and with annual preparation efforts for open enrollment.
• Manages COBRA correspondence tracking and associated follow up.
• Keeps informed of HR issues, and trends and legislation and advises HR department staff on needed changes.
• Maintains general knowledge of employment practices, procedures and concepts for recruitment, selection, benefits administration, employee development, performance management, compensation and training.
• Possess a solid understanding of employment laws (e.g., ACA, HIPAA, FMLA, FLSA, etc.) to ensure compliance with federal, state, and local jurisdictions. General knowledge of federal and state labor and employment practices. General knowledge of wage-and-hour laws and regulations.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled.
• Performs other duties as assigned.

Experience and educational requirements include:

• Bachelor's degree in human resources management, organizational development, or a related field. SHRM-CP or PHR certification desired.
• 4-5 years' experience in an HR role.
• Proficient in Microsoft Office Programs.

Minimum skills, knowledge and ability requirements include:

• Knowledge of principles and procedures for recruitment, employee relations, training, compensation and benefits.
• Proficiency with or the ability to quickly learn the organization's HRIS which includes talent management system.
• Ability to effectively communicate both orally and in writing with peers.
• Ability to act with integrity, professionalism, and confidentiality.
• Strong oral, written communication and listening skills.
• Working legal knowledge of employment laws (ERISA, COBRA, FMLA, workers compensation, ADA and other laws and regulations regarding the workplace).
• Excellent computer skills with proficiency in MS Word, Excel and PowerPoint.
• Ability to act with tact and diplomacy in sensitive situations.
• Excellent interpersonal and coaching skills.
• Excellent time management and organizational skills.
• Ability to work independently and collaboratively.
• Ability to maintain a high level of confidentiality.
• Strong analytical and problem-solving skills.

Physical demands include:

• While performing the duties of this job, the employee is regularly required to sit.
• The employee must occasionally lift and/or move up to 10 pounds.

Work environment characteristics include:

• Must be flexible on schedule and hours
• Some travel will be required

CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.

At CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services.

CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.

Artificial Intelligence in Our Recruiting and Employment Process

CareMetx uses artificial intelligence and automated decision-making technology to support parts of our recruiting, hiring, and employment process, including screening applications, scheduling interviews, and evaluating candidate qualifications. These tools support, not replace, human judgment. A qualified member of our team reviews and makes all final hiring and employment decisions.

CareMetx does not develop or use AI tools with the intent to discriminate against applicants or employees on the basis of race, color, religion, sex, age, sexual orientation, national origin, disability, veteran status, or any other protected characteristic.