Care Management Assistant

Job Description The Care Management Assistant is a patient-focused role that manages and optimizes patient care in collaboration with nurses and social work care managers, often serving as a bridge between patients, their support people, and the healthcare team. Responsibilities include coordinating appointments, facilitating communication with physicians and families, educating patients about available resources, and delivering regulatory or payer notifications. Job Specifics Pay Range: Clinical: $19.87 - $28.31 Non Exempt Benefits Eligible: Yes FTE: Full time Shift: Days with occasional weekends Essential Functions Serves as a liaison between the department and external organizations or individuals, including payers, physicians, post‑acute agencies, patients, patient representatives, and other departmental stakeholders. Receives and prioritizes requests and transmits clinical information for service authorizations in accordance with contractual requirements and communicates with care managers, utilization review RNs, revenue cycle, and payers as needed to coordinate processes and research payment sources. Monitors the status of referrals and maintains ongoing communication. Requests and retrieves medical records from Health Information Management for retrospective utilization review or quality assurance. Delivers routine regulatory notices to patients within the required timeframes, ensuring proper documentation to support the delivery of government‑mandated forms or payer communication. Performs clerical tasks to support care management services, including preparing and printing reports, scheduling appointments, distributing and communicating requests, retrieving message (phone, fax, email, and mail), and scanning or copying documents as needed. Supports advanced care planning by delivering advance directive information and notarizes documents upon request. Supports a compliant patient choice process by ensuring provider lists are current across all systems, distributing them to patients and families as instructed, prior to the patient choice consultation conducted by the care manager or social worker. Aids in transition planning by preparing transfer packets, arranging transportation, updating resources on the Integrated Care Management website, and coordinating with patients, families, and next‑level providers. Collaborates with care managers to navigate and refer patients to community resources that address social determinants of health and works closely with clinical teams to ensure patients receive comprehensive and coordinated care. Minimum Qualifications Demonstrated healthcare experience in a clinic or hospital setting. Demonstrated customer service with a focus on communications and problem resolution. Proficiency in advanced computer skills. For caregivers conducting home or community visits, BLS certification, a current driver’s license, current auto insurance, an acceptable driving record, and reliable transportation. Preferred Qualifications Associate or bachelor’s degree. Previous experience with medical terminology. Excellent verbal and written communication skills. Physical Requirements Requires visual and reading ability for information, labels, documents, monitors, and equipment. Requires verbal communication and listening skills for interactions with providers, colleagues, customers, patients, and visitors. Requires manual dexterity for manipulating supplies and equipment, including frequent computer use. Requires mental stamina for high‑stress situations, quick decision making, and multitasking. For driving roles: requires ability to drive safely, including seeing and reading signs and traffic signals. Location and Schedule Intermountain Health Primary Children’s Hospital, Salt Lake City, Utah Full‑time, 40 weekly hours. Shift: Days with occasional weekends. Hourly rate: $19.87 – $28.31 (dependent on experience). Equal Employment Opportunity Statement Intermountain Health is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr