Account Manager

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.

Ready to reach your potential? It’s time to look at Taylor.

Your Opportunity: Taylor is seeking an Account Manager in Fridley-MN who is responsible for providing the customer with positive, consultative, and service-based experience. In this role, you will act as the project manager liaison between the customer and manufacturing facility, to ensure projects are delivered on time to customer expectations while maintaining internal profitability goals.

Work Authorization:

To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Responsibilities:

• Gathering and understanding job specific requirements from the customer to accurately enter jobs into production

• Align with Sales Rep on client expectations and service levels

• Communicating production schedules and updates to the customer, proactively managing production milestone dates, and tracking production status to ensure orders ship on time

• Resolving production-related issues to ensure customer expectations are met

• Providing sales support, including product, pricing, schedule, capacity, and production related requests

• Managing multiple accounts, programs/projects/tasks in a fast-paced environment

• Documenting and maintaining account specific standard operating procedures

• Leading regular scheduled meetings with the customer to discuss the status of current orders, quality, and forecast opportunities

• Maintaining favorable relationships with external customers and internal team members

You Must Have:

• Bachelor’s degree and/or 2+ years of experience in customer service or customer support role

• Excellent written and verbal communication skills

• Detail oriented, strong organizational skills and ability to handle complex tasks

• Ability to solve problems effectively, respond to continually changing priorities and coordinate multiple projects

• Proficient in Microsoft PowerPoint, Excel, Word, and Outlook

• Project management skills

• Previous print industry or manufacturing experience

The anticipated annual salary range for this position is $65,000 - $75,000. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employee.

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran _or disability status. _

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

Taylor Corporation is a dynamic, diversified company with big plans for the future – and your career. Join more than a company – become part of a family.

Imagine a company whose core purpose is to create opportunity and security for its employees. That’s us, that’s Taylor.

If you’re ready for something bigger – more challenge, more variety, more pathways for professional growth – we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.