Automotive Service Advisor - Main Shop

Overview Burns Honda has been a trusted name in South Jersey since 1973. For more than 50 years, customers have turned to us because they know they'll be treated with respect, honesty, and real care. We're South Jersey's #1 Honda store, and our service team plays a major part in keeping that reputation strong. We're looking for an experienced Service Advisor who takes pride in helping customers, communicates clearly, and understands the responsibility that comes with being the face of a service department. This is a place where high expectations are standard, support is strong, and doing things the right way matters. Responsibilities Guide customers through their service visit from the moment they arrive. Greet them with confidence, check them in accurately, review their concerns, and keep them updated throughout the day. Return every call, text, and email promptly. Work with technicians, track progress, and ensure every customer feels valued, informed, and respected. Qualifications Prior service advisor experience Strong customer experience skills Clear communication in person, by phone, and through text and email Consistent and timely follow-up Professional presence in a fast-paced environment Respect for process, accuracy, and accountability Ability to multitask without losing composure Positive attitude and proven work ethic Why Join Burns Honda? Four-day workweek for stronger work–life balance Family-owned and trusted since 1973 South Jersey's #1 Honda store Strong customer loyalty and high traffic Honda-certified service center Leadership that supports growth and development Training and advancement opportunities Competitive pay plan Full benefits Paid time off 401(k) with company match Long-term stability at a dealership that continues to grow Compensation & Benefits Compensation: Earn between $50,000-$100,000 per year. Pay is based on a base hourly rate + a Monthly Bonus based on % of Sales, Customer Satisfaction, and Performance Standards. Benefits Include: Employer-sponsored medical, dental, and vision insurance; a 401(k) retirement plan with employer match; vacation and sick leave in accordance with company policy and applicable New Jersey law; and access to an Employee Assistance Program (EAP) offering mental health and personal support resources. Eligibility for certain benefits may be subject to time-in-service or other criteria. Additional compensation may include bonuses or incentives, depending on role and eligibility. Submit to and successfully complete MVR, background check, and pre-employment drug test #J-18808-Ljbffr Burns Honda