Business Analyst III - Contact Center (11410)

Job Title

Bus.

Primary Responsibilities

- Analyzing and prioritizing production issues with Business partners

- Develop meaningful and lasting relationships with partners and other teams within the organization

- Create and maintain meeting minutes, meeting schedules, and updates.

- Provide leadership to team members and peers by collaborating with others; driving the resolution of issues; and holding self and team accountable for results

- Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during the QA process

- Identify improvement opportunities

- Serve as a liaison between business partners and IT to assist or gather business requirements needed for system modifications, enhancement, and implementations

Qualifications

- 7-8 years of experience as a business analyst

- Airline domain knowledge is nice to have

- Proven analytical abilities

- Good interpersonal and communication skills with the ability to build relationships with other teams within the organization

- 2-3 years of experience in applications support or production environment is nice to have

Required Skills

Gathering Requirements, User Stories, Documentation

Basic Qualification

Prior Business Analyst Experience, Local to the Chicago area

Additional Skills

Prior Business Analyst Experience, Local to the Chicago area

Large organization, high exposure and visibility, 6 month opportunity with possibility for extensions

Background Check: Yes