Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled) -PA

SysMind Tech

Description:

Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled)
Location -Malvern PA
3-4 days office is must
Visa -any
Duration - 10-12 months
Rate market rate-95/hr- flexible for right resorce

Role Summary

Leads enterprise architecture for Dynamics 365 Sales and Customer Service with a strong product-first mindset, maximizing out-of-the-box capabilities, embedding AI/Copilot, and ensuring scalable, secure, high-performance solutions with minimal custom code.

Key Responsibilities
• Design solutions leveraging native Dynamics 365 Sales & Service features: BPFs, SLAs, queues, routing, forecasting, relationship analytics, and knowledge management.
• Architect Dataverse data models and security (BUs, teams, hierarchy, FLS) aligned to enterprise compliance and scale.
• Identify and implement Copilot and AI use cases: agent assist, case summarization, next-best-action, sentiment, and intelligent routing.
• Define extensibility only wpersone required using plug-ins, PCF, Azure Functions, Logic Apps, and Service Bus.
• Architect integrations using Dataverse APIs and Azure Integration Services with ERP and core LOB systems.
• Own ALM, CI/CD, solution strategy, and environment governance.
• Establish monitoring, telemetry, and incident response using App Insights and platform diagnostics.
• Act as technical authority, leading architecture reviews and mentoring architects and engineers.

Required Skills & Experience
• 12+ years in CRM / Microsoft Business Applications architecture, with deep hands-on experience in D365 Sales & Customer Service.
• Expert knowledge of product capabilities and configuration-led design.
• Strong Dataverse, SDK, plug-in pipeline, and security model expertise.
• Advanced C#, JavaScript/TypeScript, PCF, and Azure integration architecture.
• Proven experience driving platform adoption, reducing customizations, and enabling AI-driven productivity.

Preferred
• MB-600 / PL-600; AZ-305 preferred.
• Experience in regulated, high-volume enterprise environments.Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled)

Role Summary

Leads enterprise architecture for Dynamics 365 Sales and Customer Service with a strong product-first mindset, maximizing out-of-the-box capabilities, embedding AI/Copilot, and ensuring scalable, secure, high-performance solutions with minimal custom code.

Key Responsibilities
• Design solutions leveraging native Dynamics 365 Sales & Service features: BPFs, SLAs, queues, routing, forecasting, relationship analytics, and knowledge management.
• Architect Dataverse data models and security (BUs, teams, hierarchy, FLS) aligned to enterprise compliance and scale.
• Identify and implement Copilot and AI use cases: agent assist, case summarization, next-best-action, sentiment, and intelligent routing.
• Define extensibility only wpersone required using plug-ins, PCF, Azure Functions, Logic Apps, and Service Bus.
• Architect integrations using Dataverse APIs and Azure Integration Services with ERP and core LOB systems.
• Own ALM, CI/CD, solution strategy, and environment governance.
• Establish monitoring, telemetry, and incident response using App Insights and platform diagnostics.
• Act as technical authority, leading architecture reviews and mentoring architects and engineers.

Required Skills & Experience
• 12+ years in CRM / Microsoft Business Applications architecture, with deep hands-on experience in D365 Sales & Customer Service.
• Expert knowledge of product capabilities and configuration-led design.
• Strong Dataverse, SDK, plug-in pipeline, and security model expertise.
• Advanced C#, JavaScript/TypeScript, PCF, and Azure integration architecture.
• Proven experience driving platform adoption, reducing customizations, and enabling AI-driven productivity.

Preferred
• MB-600 / PL-600; AZ-305 preferred.
• Experience in regulated, high-volume enterprise environments.
Enable Skills-Based Hiring No Can we use Freelancer?
Additional Details

Global Grade : D
Can we use Freelancer? : No
Named Job Posting? (if Yes - needs to be approved by SCSC) : No
Remote work possibility : (No Value)
Global Role Family : 6499 Solution/ Enterprise architect
Local Role Name : Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled) -PA
Local Skills : Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled) -PA
Languages Required: : English

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled) -PA in Malvern, PA vacancy

Domain Architect - Data , Senior Specialist
...shape the future of our AI-Ready Data Strategy .... ..., and frameworks that enable trusted, high-quality data... ...: AWS Data Services. Data Architecture experience... ...years of technology architect experience.... ...clients. To lead through product and services that transform...
Senior
Work experience placement
Vanguard Group, Inc.
Malvern, PA
3 days ago
CRM Product Manager
...Shape the Future of CRM & Sales Channels at Vanguard:... ...our Financial Advisor Services (FAS) sales crew. As... .... We're seeking a CRM Product Manager who will own our FAS CRM (Microsoft Dynamics) and lead the... ...Microsoft Copilot and related AI-enabled extensions. You will...
Suggested
Vanguard Group, Inc.
Malvern, PA
1 day ago
CRM Dynamics Architect
...Provides technical guidance for all customizations within Microsoft Dynamics Provides technical guidance for all AWS based transactional... ...Effectively collaborate with retail, PAS, CTO, and GTO architects to promote CRM program’s technical agenda Qualifications:...
Suggested
Samprasoft
Malvern, PA
1 day ago
Chief AI Architect
...The Chief AI Architect for Advice & Wealth Management shapes and evolves... ...closely with business, product, and engineering teams, the Chief... ...guardrails, and platforms that enable sustainable adoption and... ...To lead through product and services that transform our clients' lives...
Suggested
Vanguard Group, Inc.
Malvern, PA
2 days ago
Sr. Account Manager
...Sr. Account Manager Requisition ID: 74204 Date: May 11, 2... ...Remote, US, 19341 Department: Sales Description: At West, we... ...accounts assigned across all products and solutions. Build and leverage... ...with West Pharmaceutical Services, or any of its subsidiary or affiliate...
Senior
Work experience placement
Local area
Remote work
West Pharmaceutical Services
Exton, PA
3 days ago
Senior Field Representative, Field Services Support
...Field Representative, Field Services Support POSITION PROFILE... ...viewed as specialist on certain products. Additional responsibilities... ...supply leads, contract sales, network support contract leads... ...empower digital workplaces by enabling individuals to work smarter from...
Senior
Contract work
Work at office
Worldwide
Flexible hours
Shift work
Ricoh USA, Inc.
Exton, PA
1 hour ago
AI Deployment Architect
...edge for innovative next-generation technology solutions, such as AI, next generation hosting, and data strategies. Project... ...strategies and execution. Collaboration: Work closely with other architects, to ensure a cohesive strategy and implementation. Communication...
Samprasoft
Malvern, PA
1 day ago
Architecture / architect
...D365 Architect Location: Malvern, US (Hybrid – 3 days onsite) Role Summary: Seeking a Dynamics 365 Architect to lead the design and delivery of enterprise CRM solutions. This... ...with Power Platform and Azure services ~ Solid understanding of APIs, integrations...
Staffing the Universe
Malvern, PA
18 hours ago
Sr Sales Recruiter
...An employer is looking for a Sales/GTM recruiter to work fully remote. This individual will act as a talent advisor to hiring partners... ...age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected...
Senior
Remote work
Insight Global
Conshohocken, PA
2 days ago
Sr. Marketing Manager
...closely with business, sales, and technology partners... ...on business acumen, product knowledge, and marketing... ...goals. Drives a data-led marketing program by setting... ...through product and services that transform our... ...enhanced flexibility while enabling in-person learning,...
Senior
Work experience placement
Vanguard Group, Inc.
Malvern, PA
2 days ago
Senior Data Scientist - Investment Management Fintech Strategies (IMFS)
...advanced analytics and AI/ML, new data sources, market... ...experimentation into production. Responsibilities:... ...flows, and liquidity dynamics-surfacing risks and opportunities... ...signal libraries , to enable repeatable, high-... ...through product and services that transform our clients...
Senior
Vanguard Group, Inc.
Malvern, PA
2 days ago
Alternative Investment Product Accounting, Manager
...seeking an experienced alternative investment product accounting professional to provide... ...including review of policies, procedures, and service delivery performance Monitor and... ...benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection...
Vanguard Group, Inc.
Malvern, PA
2 days ago
SR. Account Manager - Professional CL Lawyers
...execute, and monitor comprehensive customer service plans. Ensure plans reflect the customer'... ...renewals and recommending coverage products/risk control approaches. Contribute... ...coordinating the servicing of clients through sales, account development, and problem solving...
Senior
Temporary work
Work at office
Flexible hours
USI Holdings Corporation
Newtown Square, PA
3 days ago
Sr Account Manager - MedMal
...prospects. Develop, implement, and monitor comprehensive customer service plans that reflect the customer's business and risk management... ...the client. Accountable for marketing, preparing coverage/product recommendations, and discussing renewals with customers....
Senior
Temporary work
Work at office
Flexible hours
USI Insurance Services
Broomall, PA
2 days ago
Sr Project Architect
$100k - $130k
...Engagement Manager / Project Manager Lead and manage client and project team interactions, ensuring a high level of customer service and satisfaction Establish and maintain clear communication channels both internally and externally Define and assign...
Senior
Piper Companies
Conshohocken, PA
4 days ago
SAP Finance- Delivery Architect Director
$123.75k - $340.75k
...(FI/CO) Delivery Architect Director is a senior... ...through pre-sales activities related... ...together with the Product Managers. Support... ...sales awareness or enablement activities in coordination... ...end-to-end services and solutions leveraging... ...capabilities in AI, generative AI, cloud...
Full time
Local area
Capgemini
Berwyn, PA
2 days ago
Principal AI Engineer
...we're building next-generation AI-powered platforms to drive... ...collaborate with senior engineers and product teams-gaining hands-on... .... To lead through product and services that transform our clients' lives... ...of enhanced flexibility while enabling in-person learning, collaboration...
Vanguard Group, Inc.
Malvern, PA
3 days ago
Account Manager Sr - Public Sector - FL
$76.92k - $102.56k
...Lumen is the trusted network for AI. We’re transforming how businesses connect... ...future. The Role Responsible for sales account development within the SLED organization... ...territory for a complex suite of services and robust product sets to drive sales, increase brand...
Senior
Full time
Temporary work
Local area
Remote work
Work from home
Lumen
West Chester, PA
18 hours ago
Senior Account Executive - Corporate Field - Public Services - Northeast
$186.8k - $397.3k
...-end account owner, managing sales of software licenses and cloud... ...customer success. Align with product/solution management teams to... ...expertise while working in a dynamic and challenging environment at... ...software and related services for database, analytics, intelligent...
Senior
Work at office
Remote work
Worldwide
Flexible hours
SAP
Broomall, PA
1 day ago
Principal AI/ML Engineer
Vanguard's Enterprise AI and Research (EAiR) team is actively... ...data and model pipelines in a production environment. Identifies and... ...To lead through product and services that transform our clients' lives... ...enhanced flexibility while enabling in-person learning, collaboration...
Work experience placement
Vanguard Group, Inc.
Malvern, PA
4 days ago
Senior Strategy Analyst
...specific projects on strategic analysis, competitive research, and product/service evaluation. Derives key insights for FAS through competitive... ...to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe...
Senior
Vanguard
Malvern, PA
18 hours ago
AI Full Stack Engineer Sr Stf
$179.8k - $311.65k
...responsibly embracing AI and OneLM Mission-... ...the Data & AI Enablement Org is seeking an... ...the curve. You will architect, deploy, and... ...enterprise scaled services hosted on Cloud and... ...able to work in a dynamic and fast-paced environment... ...on large‑scale, production‑grade systems. •...
Senior
Full time
Temporary work
Work experience placement
Work at office
Remote work
Relocation
Flexible hours
Shift work
3 days per week
Lockheed Martin Corporation
King of Prussia, PA
23 days ago
Sr. Product Manager
...business risk and opportunity. We need a Product Manager who can bring clarity, ownership,... ...alignment across Go-to-Market, Marketing, Sales, Operations, Finance, and R&D. Your... ...by the impact of their work on a large, dynamic business. What do you bring?- Education...
Senior
Temporary work
Local area
Remote work
Flexible hours
Shift work
Saint-Gobain
Malvern, PA
2 days ago
Director, Commercial and Medical Operations IT Product Manager
...Commercial and Medical Operations IT Product Manager is a strategic... ...of technology platforms that enable operational excellence across... ...digital platforms, data, and AI. Success will be measured by measurable... ...technology and managed services partners to ensure seamless integration...
Immediate start
CSL Behring
King of Prussia, PA
12 hours ago
Senior Full Stack Developer
...Fletcher is a web app that leverages AWS services and generative AI to enhance the user feedback review... ..., reducing manual review time and enabling data-driven UX decisions. Discover how... ...streamlined process, leading to faster product iterations and increased client...
Senior
Samprasoft
Malvern, PA
1 day ago
Senior Manager I, Product
...Senior Manager I, Product POSITION PROFILE Responsible... ...retire) for the Ricoh Services, within the Ricoh... ...pricing and packaging, that enable the portfolio to out-... ...product strategy and sales. Evaluate current products... ...activities Windows 365 suite; Experience with...
Senior
Work at office
Worldwide
Flexible hours
Ricoh Americas Corporation
Exton, PA
2 days ago
Chief Architect - End User Technologies
...Chief Architect - End User Technologies Vanguard... ...virtualization, and productivity/collaboration platforms... ..., and Workplace AI / Copilot enablement). Technical Architecture... ...(Microsoft 365, plus interoperability... ...virtualization performance, M365 service health/controls, etc....
Vanguard Group, Inc.
Wayne, PA
2 days ago
Senior Risk Director, Financial Advisor Services (FAS)
...Security (GR&S) at Vanguard enables business strategy, protects client... ...Vanguard's Financial Advisor Services (FAS) business. FAS provides... ...business teams, including sales, strategy, and operations functions... ...of asset management products and distribution practices....
Senior
Work experience placement
Vanguard Group, Inc.
Malvern, PA
18 hours ago
Chief Wealth Platform Architect
...The Chief Wealth Platform Architect for Advice & Wealth Management shapes and evolves... ...their book and delivering exceptional products and services to clients and their households . The... .... ~ Clear architectural direction enables faster delivery and better business outcomes...
Flexible hours
Vanguard Group, Inc.
Malvern, PA
2 days ago
DevOps Architect (Sunit Tailor)
...Investment And Finance Data Architect Client’s Investment and Finance... ...and Finance durable product teams to develop lasting designs... ...data components for their micro-service solutions, based on the... ...in building great products by enabling them to select, design, build...
Work experience placement
Samprasoft
Malvern, PA
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled) -PA. Be the first to apply!