Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled) -PA
SysMind Tech
Description:
Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled)Location -Malvern PA
3-4 days office is must
Visa -any
Duration - 10-12 months
Rate market rate-95/hr- flexible for right resorce
Role Summary
Leads enterprise architecture for Dynamics 365 Sales and Customer Service with a strong product-first mindset, maximizing out-of-the-box capabilities, embedding AI/Copilot, and ensuring scalable, secure, high-performance solutions with minimal custom code.
Key Responsibilities
• Design solutions leveraging native Dynamics 365 Sales & Service features: BPFs, SLAs, queues, routing, forecasting, relationship analytics, and knowledge management.
• Architect Dataverse data models and security (BUs, teams, hierarchy, FLS) aligned to enterprise compliance and scale.
• Identify and implement Copilot and AI use cases: agent assist, case summarization, next-best-action, sentiment, and intelligent routing.
• Define extensibility only wpersone required using plug-ins, PCF, Azure Functions, Logic Apps, and Service Bus.
• Architect integrations using Dataverse APIs and Azure Integration Services with ERP and core LOB systems.
• Own ALM, CI/CD, solution strategy, and environment governance.
• Establish monitoring, telemetry, and incident response using App Insights and platform diagnostics.
• Act as technical authority, leading architecture reviews and mentoring architects and engineers.
Required Skills & Experience
• 12+ years in CRM / Microsoft Business Applications architecture, with deep hands-on experience in D365 Sales & Customer Service.
• Expert knowledge of product capabilities and configuration-led design.
• Strong Dataverse, SDK, plug-in pipeline, and security model expertise.
• Advanced C#, JavaScript/TypeScript, PCF, and Azure integration architecture.
• Proven experience driving platform adoption, reducing customizations, and enabling AI-driven productivity.
Preferred
• MB-600 / PL-600; AZ-305 preferred.
• Experience in regulated, high-volume enterprise environments.Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled)
Role Summary
Leads enterprise architecture for Dynamics 365 Sales and Customer Service with a strong product-first mindset, maximizing out-of-the-box capabilities, embedding AI/Copilot, and ensuring scalable, secure, high-performance solutions with minimal custom code.
Key Responsibilities
• Design solutions leveraging native Dynamics 365 Sales & Service features: BPFs, SLAs, queues, routing, forecasting, relationship analytics, and knowledge management.
• Architect Dataverse data models and security (BUs, teams, hierarchy, FLS) aligned to enterprise compliance and scale.
• Identify and implement Copilot and AI use cases: agent assist, case summarization, next-best-action, sentiment, and intelligent routing.
• Define extensibility only wpersone required using plug-ins, PCF, Azure Functions, Logic Apps, and Service Bus.
• Architect integrations using Dataverse APIs and Azure Integration Services with ERP and core LOB systems.
• Own ALM, CI/CD, solution strategy, and environment governance.
• Establish monitoring, telemetry, and incident response using App Insights and platform diagnostics.
• Act as technical authority, leading architecture reviews and mentoring architects and engineers.
Required Skills & Experience
• 12+ years in CRM / Microsoft Business Applications architecture, with deep hands-on experience in D365 Sales & Customer Service.
• Expert knowledge of product capabilities and configuration-led design.
• Strong Dataverse, SDK, plug-in pipeline, and security model expertise.
• Advanced C#, JavaScript/TypeScript, PCF, and Azure integration architecture.
• Proven experience driving platform adoption, reducing customizations, and enabling AI-driven productivity.
Preferred
• MB-600 / PL-600; AZ-305 preferred.
• Experience in regulated, high-volume enterprise environments.
Enable Skills-Based Hiring No Can we use Freelancer?
Additional Details
- Global Grade : D
- Can we use Freelancer? : No
- Named Job Posting? (if Yes - needs to be approved by SCSC) : No
- Remote work possibility : (No Value)
- Global Role Family : 6499 Solution/ Enterprise architect
- Local Role Name : Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled) -PA
- Local Skills : Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled) -PA
- Languages Required: : English
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled) -PA in Malvern, PA vacancy
- Pfizer, S.A. de C.V in Collegeville, Pennsylvania is seeking a Commercial AI Product Owner. The role involves leading an AI product to enhance customer engagement and ensure alignment with business objectives. Key responsibilities include managing a cross-functional team...Senior
- ...shape the future of our AI-Ready Data Strategy .... ..., and frameworks that enable trusted, high-quality data... ...: AWS Data Services. Data Architecture experience... ...years of technology architect experience.... ...clients. To lead through product and services that transform...SeniorWork experience placement
Vanguard Group, Inc.
Malvern, PA2 days ago $214.9k - $358.1k
...diverse needs of our colleagues. Role Summary The Commercial AI Product Owner will lead an AI product for the commercial AI Acceleration... ...meet SLOs/SLAs on latency, accuracy, availability, and cost. Enablement & adoption: Partner with the Change Management & Training Lead...SeniorPermanent employmentH1bLocal areaVisa sponsorshipWork visaRelocation package- ...Provides technical guidance for all customizations within Microsoft Dynamics Provides technical guidance for all AWS based transactional... ...Effectively collaborate with retail, PAS, CTO, and GTO architects to promote CRM program’s technical agenda Qualifications:...Suggested
Samprasoft
Malvern, PA1 day ago - ...The Chief AI Architect for Advice & Wealth Management shapes and evolves... ...closely with business, product, and engineering teams, the Chief... ...guardrails, and platforms that enable sustainable adoption and... ...To lead through product and services that transform our clients' lives...Suggested
Vanguard Group, Inc.
Malvern, PA2 days ago - ...Sr. Account Manager Requisition ID: 74204 Date: May 11, 2... ...Remote, US, 19341 Department: Sales Description: At West, we... ...accounts assigned across all products and solutions. Build and leverage... ...with West Pharmaceutical Services, or any of its subsidiary or affiliate...SeniorWork experience placementLocal areaRemote work
West Pharmaceutical Services
Exton, PA3 days ago - ...security industry to join our fast-growing and dynamic team. What you’ll be doing: This... ...technical knowledge for a broad range of products, working with operations and engineering... ..., management and on‑going maintenance services. Our company accomplishes this by hiring...SeniorContract work
$70k - $150k
...Adventist Health, Universal Health Services, Children’s Wisconsin,... ...Trust, Wellsky, Elekta, General Dynamics, Bell Canada, U.S. Department... ...Overview Reporting to the Sales Leader, the Senior Account Executive... ...effectively sell the Goliath Products in a multi-level enterprise...SeniorFull time$107.3k - $230.6k
A global technology firm is looking for a Senior Technology Architect in Newtown Square, Delaware. The candidate will lead IT Transformation planning services, drive AI workshops, and define the SAP production instance strategy. An ideal applicant has over 10 years of SAP...Senior- ...ideal candidate will have over 5 years of experience in SAP integration, strong interpersonal skills, and a proactive approach. This role offers the opportunity to be part of a dynamic team and drive client transformations successfully. #J-18808-Ljbffr cbs America Inc.Senior
- ...healthcare company is seeking a Senior Solution Architect to collaborate with Production and Operations in defining and implementing D&T enabled business solutions. The role requires... ...opportunities for professional growth. #J-18808-Ljbffr West Pharmaceutical Services, IncSenior
- ...D365 Architect Location: Malvern, US (Hybrid – 3 days onsite) Role Summary: Seeking a Dynamics 365 Architect to lead the design and delivery of enterprise CRM solutions. This... ...with Power Platform and Azure services ~ Solid understanding of APIs, integrations...
Staffing the Universe
Malvern, PA13 hours ago - ...generation technology solutions, such as AI, next generation hosting, and data strategies... ...Collaboration: Work closely with other architects, to ensure a cohesive strategy and... ...plus Required Skills : Amazon Web Services (AWS) Basic Qualification : Additional...
Kaav Inc.
Malvern, PA4 days ago $90k - $130k
Supplyforce The Sr. Account Executive works with the General Sales Manager and other account related Managers, such as... ...management of customer accounts serviced by the supplyFORCE Participating... ...Reasonable accommodations may be made to enable individuals with disabilities to...SeniorContract workLocal areaFlexible hoursNight shift$151.9k - $258.3k
A leading software company is seeking an experienced SAP AI Architect in Delaware County, Newtown Square to design and implement innovative AI-driven solutions within its ecosystem. The ideal candidate will have deep expertise in SAP technologies, AI architectures, and...Senior- ...biotechnology firm in Chester County is seeking a Senior Product Owner for their AI-enabled microscopy solutions. In this key role, you will define... ...focus on high-content imaging and user research. Join our dynamic team to contribute to impactful innovations in life...
$120k - $140k
Tata Consultancy Services is seeking an experienced professional for a Microsoft Dynamics CRM role in King of Prussia, Pennsylvania. The ideal candidate will have 8-10... ...Microsoft Dynamics CRM, including familiarity with CRM sales processes and advanced skills in JavaScript and...Senior$50k
...loyalty, and retention of the largest customers. This role supports sales teams, manages customer inquiries, and works on broad-scale... ...opportunities for career progression and a hybrid work model, enabling remote work 1-2 days weekly. #J-18808-Ljbffr Culligan QuenchSeniorRemote work$175k - $225k
Alera Group, Inc. is looking for an Account Executive - Property & Casualty to lead client relationships and renewal strategies. The role involves conducting risk analyses, maintaining client documentation, and driving client retention. With a hybrid work model, the ideal...Senior$151.9k - $258.3k
...are seeking a visionary SAP AI Architect to spearhead the design, development... ...scalable AI solutions that enable intelligent automation, embed... ...an end‑to‑end approach from sales support to delivery stages.... ...with SAP Business AI, BTP services, SAP Build, AI Core, Joule, AI...- ...We are seeking an experienced SAP BTP AI Architect to lead the design, development, and implementation... ...Business Technology Platform (BTP), enabling the integration and operationalization... ...on SAP BTP. Leverage SAP BTP services, including SAP AI Foundation (AI Core,...WorldwideFlexible hours
$151.9k - $258.3k
...Customer Experience (CX) Services delivers advisory,... ...’s CX portfolio (Sales, Service, Commerce... ..., Consumer Products). Working in a highly... ..., driving AI‑powered CX transformation... ..., and internal architects to deliver measurable... ...with ERP and BTP, enabling scalable, end‑to‑...- ...An employer is looking for a Sales/GTM recruiter to work fully remote. This individual will act as a talent advisor to hiring partners... ...age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected...SeniorRemote work
Insight Global
Conshohocken, PA2 days ago - ...closely with business, sales, and technology partners... ...on business acumen, product knowledge, and marketing... ...goals. Drives a data-led marketing program by setting... ...through product and services that transform our... ...enhanced flexibility while enabling in-person learning,...SeniorWork experience placement
Vanguard Group, Inc.
Malvern, PA2 days ago - ...advanced analytics and AI/ML, new data sources, market... ...experimentation into production. Responsibilities:... ...flows, and liquidity dynamics-surfacing risks and opportunities... ...signal libraries , to enable repeatable, high-... ...through product and services that transform our clients...Senior
Vanguard Group, Inc.
Malvern, PA2 days ago $213.82k - $311.62k
Initial Therapeutics, Inc. is looking for a Senior Manager, Compensation Product Lead specializing in Workday. This role involves collaborating with various stakeholders to enhance user experience and improve processes related to compensation. Key responsibilities include...SeniorRemote job- ...execute, and monitor comprehensive customer service plans. Ensure plans reflect the customer'... ...renewals and recommending coverage products/risk control approaches. Contribute... ...coordinating the servicing of clients through sales, account development, and problem solving...SeniorTemporary workWork at officeFlexible hours
USI Holdings Corporation
Newtown Square, PA3 days ago - ...prospects. Develop, implement, and monitor comprehensive customer service plans that reflect the customer's business and risk management... ...the client. Accountable for marketing, preparing coverage/product recommendations, and discussing renewals with customers....SeniorTemporary workWork at officeFlexible hours
USI Insurance Services
Broomall, PA1 day ago - ...software company in Newtown Square is looking for a seasoned SAP AI Architect to lead the design and implementation of AI-driven solutions... ...seamless integration of AI capabilities. This role offers a dynamic environment focused on innovation and professional growth. #J-...
- ...transforming how we manufacture medicines and vaccines, enabling us to increase the speed, quality and scale of product supply. We need the very best minds and... ...information (including family medical history), military service or any basis prohibited under federal, state or...Local area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled) -PA. Be the first to apply!
Related searches
- senior performance engineer Malvern, PA
- senior software design engineer Malvern, PA
- senior application security engineer Malvern, PA
- senior tableau developer Malvern, PA
- senior purchasing analyst Malvern, PA
- senior magento developer Malvern, PA
- senior sas developer Malvern, PA
- senior mainframe developer Malvern, PA
- senior leadership Malvern, PA
- senior principal cloud computing engineer Malvern, PA