2027 COO Enterprise Complaints, Remediations & Loudspeaker Summer Internship - Early Careers

About this role: Wells Fargo is seeking talent to join the Enterprise Complaints, Remediations & Loudspeaker (ECRL), housed within the Chief Operating Office (COO) for a 2027 summer internship. Learn more about the career areas and lines of business at  wellsfargojobs.com .  

Business Overview:   

The Enterprise Complaints, Remediations & Loudspeaker Early Talent program offers the opportunity to learn and gain meaningful work experience while growing your business acumen. At Wells Fargo, we are committed to a strong business-control infrastructure, protecting the business and providing positive client experience.  

Participants have an opportunity to choose their career path through a competitive internship that may result in an offer into the 2-year rotational analyst program.   

Enterprise Complaints, Remediations & Loudspeaker (ECRL)bring together key functions from across the company to help customers when they have concerns or have been adversely impacted by Wells Fargo.  ECRL provides leadership and oversight in complaint management, remediation, redress, mediation, and the Wells Fargo Loudspeaker program. ECRL listens to and learns from our customers and employees and provides robust analysis and real-time insights back to the business for ongoing customer and business improvements: 

*Through posting to this job requisition, you will choose which business you would like to consider. Eligible applicants will have an opportunity to learn more about the listed internship opportunities and interview for programs based on interest and availability.  

Program Overview  

The summer internship program is a professional development program providing participants with a 10-week overview of Wells Fargo and a high-level understanding of the company's operations, business strategies, and corporate culture. The internship experience includes relationship building, relevant work assignments, coaching, performance feedback sessions, and informative learning sessions with key stakeholders.   

The internship is designed to provide undergraduate students with an experiential overview of the applicable team within Enterprise Complaints, Remediations & Loudspeaker and how they support developing, executing and supporting a streamlined approach to each of their individual businesses and the enterprise. The program incorporates real-world scenarios and experiences to help prepare you for a rewarding career at Wells Fargo.   

The competitive internship program targets exceptional juniors and is a pipeline program where successful interns may receive an offer to return the following year to join the full-time Analyst Program. #earlycareers 

Program Date: Summer 2027. 40-hour work week. Daily working hours are based on business need.   

Program Locations:   

• Des Moines, IA 

• Phoenix, AZ 

In this role, you will:

• Participate in formal programming and workshop initiatives  

• Review various assignments to become familiar with policies and procedures for which answers can be quickly obtained, related to low-to-medium risk tasks and deliverables 

• Receive direction from managers in a matrixed environment and exercise independent judgment while developing understanding of compliance and risk management requirements for the supported area 

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals 

Required Qualifications:   

• 6+ months of work experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 

Desired Qualifications:    

• Currently pursuing a bachelor’s degree in the following majors: Business Administration, Accounting, Analytics & Data, Business Intelligence, Communication, Computer Science, Finance, Economics, Engineering, Finance, Government, Management and Risk Management, Mathematics, Physics, Political Science, Policy & Management, Pre-law, Real Estate, Statistics, Technology, or related business field with an expected graduation between  December 2027 – June 2028

• Involvement in extracurricular enrichment activities through one or more of the following: volunteerism, student organization involvement, study abroad program(s), leadership position(s), non-profit involvement 

• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills​ 

• Familiarity with AI‑powered productivity tools (such as chat‑based assistants and built‑in features like Microsoft Copilot) to support everyday tasks including research, organizing information, and creating presentations with a strong interest in learning and using these tools responsibly. 

• Strong analytical and critical thinking skills, with the ability to use data insights, learn quickly, adapt to change, and support innovative solutions. 

• Ability to execute with urgency, support business reporting and project management, drive operational excellence, and adapt effectively to change with an enterprise mindset. 

• Strong communication and relationship-building skills, with the ability to foster an inclusive environment and actively seek and apply feedback. 

• Business acumen and business analysis skills, with a strong service orientation and the ability to support solutions that drive clients and business impact. 

• Ability to act with integrity, identify and manage operational risks, and apply regulatory compliance principles to support well-controlled operations. 

Job Expectations  

• Ability to travel 5% or more of the time.  

Wells Fargo only considers candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.

Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo. After submitting your application, please monitor your e-mail for future communications.  

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit  Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.