ServiceNow PM Workflows Consultant

Key Responsibilities

• Analyze business and functional requirements and prepare comprehensive test scenarios and test cases.
• Perform Functional Testing, System Integration Testing (SIT), Regression Testing, End-to-End Testing, and User Acceptance Testing (UAT) support.
• Validate ServiceNow TSM functionalities, including: Service Fulfillment, Service Assurance, Service Inventory, Case Management, Telecom Order Management.
• Test integrations between ServiceNow and external OSS/BSS, CRM, ERP, and Network Management systems.
• Validate workflows, notifications, business rules, forms, portals, APIs, and telecom-specific configurations.
• Execute test cases and document test results, defects, and observations.
• Perform API testing using tools such as Postman or SoapUI.
• Coordinate defect triaging with Business Analysts, Developers, and Solution Architects.
• Participate in sprint planning, backlog grooming, and Agile ceremonies.
• Support UAT activities and production validation testing.
• Maintain test evidence and documentation for audit and compliance requirements.
• Ensure solutions meet business, functional, and performance requirements.

Required Skills

• 3+ years of software testing experience with at least 2 years in ServiceNow.
• Experience testing ServiceNow applications such as: Telecom Service Management (TSM), ITSM, CSM, Service Catalog, CMDB.
• Strong understanding of Software Testing Lifecycle (STLC) and defect management processes.
• Experience creating: Test Plans, Test Cases, Test Scenarios, Requirement Traceability Matrix (RTM), Defect Reports.

For applications and inquiries, contact:View email address on us.fitly.work