Hotel Front Desk Agent
KC Inn Corp
Job Description
Job Description
Job Title: Hotel Front Desk Agent (Front Office)
Location: Smithville, MO 64089
Job Type: Full-Time / Part-Time
Job Overview
We are seeking a reliable and customer-focused Front Desk Agent to join our hospitality team in the Smithville, MO 64089 area. This role is essential in creating a positive guest experience by providing excellent service, handling reservations, and ensuring smooth front office operations.
This position is primarily based at the Smithville, MO 64089 location; however, there may be opportunities to work at other nearby hotel properties within a 20-minute drive, based on business needs.
Key Responsibilities
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently using the property management system
- Handle reservations, cancellations, and modifications
- Answer phone calls and respond to guest inquiries promptly
- Process payments, verify billing, and maintain accurate records
- Address guest concerns and resolve issues in a timely manner
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Maintain a clean and organized front desk area
- Follow company policies, procedures, and safety standards
Qualifications
- Minimum 1 year of hotel front desk experience required
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Professional appearance and positive attitude
- Availability to work weekdays and weekends based on business needs
Schedule
- Shifts may include 7:00 AM – 3:00 PM or 3:00 PM – 11:00 PM or 11 PM - 7 AM
- Schedule includes Monday through Friday and weekends, based on business needs
Preferred Skills
- Experience with hotel property management systems (PMS)
- Bilingual or multilingual abilities are a plus
- Strong problem-solving skills and attention to detail
Compensation & Benefits
- Competitive hourly pay (based on experience)
- Opportunities for growth within the hospitality industry
How to Apply
Please submit your resume. Qualified candidates will be contacted for an interview.
Vacancy posted 1 day ago
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