Communications Coordinator

Coordinator, Retail CommunicationsLocation: RemoteTravel: Up to 20% of the time, attending meetings in Washington DC and potential store travelWho We AreAt Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.The RoleWe're seeking a Coordinator, Retail Communications who will translate complex corporate directives into clear, actionable, and engaging messages that help our store teams succeed. This role owns the day-to-day execution of our retail communication strategy—from drafting daily messages in Zipline to managing communications for campaigns, product launches, and promotions. This role reports to the Director, Retail Communications & Operations.As a Framebridge Team Member, You Will:Show PrideAdapt & ActEmbrace ChallengesSecure the BatonMake It SpecialBuild to LastAs Coordinator, Retail Communications, You Will:Build clear, relevant, and engaging content for store-facing communications aligned with brand tone and valuesTranslate complex corporate directives into easy-to-follow guidance for store teamsUpload and schedule communications, tasks, and resources using Zipline; maintain documentation and version control within the platformMonitor task completion rates and engagement analytics through Zipline dashboards; identify communication gaps or bottlenecks and recommend improvementsBuild Retail's monthly newsletter and develop quarterly communications calendarsMaintain Communications statuses and dates in Asana trackers; monitor Slack channels for urgent communications needsProvide in-store support as needed for events, campaign launches, and other activationsWho You Are:3+ years of retail experience, ideally in a communications, operations, or store support capacityAn organized, proactive writer who thrives in a fast-paced environment—you don't just hit "send," you analyze engagement data, listen to store feedback, and constantly improveStrong organizational and time-management skills, with the ability to prioritize and meet deadlines across multiple workstreamsDetail-oriented with a focus on accuracy, clarity, inclusivity, and brand consistency in all communicationsProficient in Google Workspace and/or Microsoft Office; experience with Zipline and Asana a plusAble to adapt to changing priorities and work effectively both independently and as part of a collaborative teamBenefits & Perks:Full medical, dental, and vision benefitsGenerous retirement program — 401(k) and employer-funded pension planParental leave and return programFlexible Time Off and paid holidaysFramebridge employee Free Frame codes and discountsShort-term disability and Life/AD&D InsuranceEmployee Assistance Program (EAP)Ongoing learning and development opportunitiesCommuter benefitsPet insuranceAnd more!Salary Information:The base salary for this role is $70,000, plus potential performance bonuses. Final compensation depends on experience, qualifications, and location.Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be modified in the future.California Applicants:Review your CCPA Privacy Rights. Framebridge uses AI to assist in reviews, but all hiring decisions are made by humans.Equal Opportunity Employer:Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions — including hiring, promotion, and advancement — are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law.Please note that employment with Framebridge is at-will. Either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.