Assistant Director of Operations

$91.25k

Full-time

Hyatt Hotels

Description
At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We return trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job- it's a career for people who care.
Park Hyatt Beaver Creek Resort and Spa | With sweeping views from the base of Beaver Creek Mountain, Park Hyatt Beaver Creek Resort and Spa offers a luxurious year-round escape near Vail Valley, Colorado. Our ski-in/ski-out location in the heart of Beaver Creek Village is adjacent to the ski school and home to skiing, snowmobiling, snowshoeing and more in winter. The summer brings activities including fly fishing, river rafting and scenic hiking trails - all just outside our doorstep. Park Hyatt Beaver Creek Resort and Spa is seeking colleagues with unmatched service. We care for people so they can be their best.
Assistant Director of Operations
The Assistant Director of Operations helps lead the daily performance and long-term success of a luxury hotel. Working closely with the Resort Manager and Director of Culinary, as well as department leaders, this role turns the property's service vision into consistently exceptional guest experiences and a supportive, high-performing workplace. The ideal candidate pairs sound business judgment with a genuine passion for hospitality and the ability to anticipate what guests and colleagues need.
What You'll Do
Support short- and long-range operational planning, ensuring hotel operations align with the property's service standards and business goals.
Help develop operating budgets, forecasts, marketing plans, and departmental objectives; manage performance within approved plans.
Review operational and financial results, identify trends and opportunities, and recommend actions that strengthen the property's performance.
Create and refine standards, procedures, and service practices that promote consistency, efficiency, and thoughtful guest care.
Lead and develop team members through hiring, training, coaching, recognition, performance conversations, and salary reviews.
Oversee food and beverage operations, including payroll, reporting, forecasting, inventory, and budget management.
Respond to guest concerns with care and sound judgment, resolving issues promptly while protecting guest satisfaction and service quality.
Introduce and monitor practices that improve the experience of both guests and associates.
Conduct daily property walk-throughs to confirm compliance with applicable health regulations and brand standards.
Collaborate with hotel leaders to maintain operational readiness and deliver a polished, seamless experience throughout the property.
The starting salary for this position is $91,250.00. Actual pay will be commensurate with experience.
Why Work for Hyatt?
12 Free Rooms, Discounted and Friends & Family Room Rates
Medical, Dental, Vision Insurance after 30 days (for full-time employees)
401k retirement savings plan
Ski pass reimbursement!
Complimentary meals in our employee cafeteria
Use of the onsite fitness center
Excellent training and career growth opportunities
Our Values: Empathy l Integrity l Respect l Inclusion l Experimentation l Wellbeing
Click here to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications

Previous hospitality management experience, ideally in a full-service or luxury hotel.
A sincere commitment to anticipating and meeting the needs of guests and colleagues in a fast-paced environment.
Strong verbal and written communication skills, with the poise to work effectively across teams and with guests.
Experience with hotel systems; Opera, Micros, and HotSOS experience is preferred.
The ability to interpret operational information, recognize opportunities, and translate insights into practical improvements.
Flexibility to work a varied schedule, including weekends and holidays.

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Vacancy posted 13 days ago

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