HVAC Service Manager

HVAC Service ManagerConditioned Air Systems is seeking an experienced HVAC Service Manager to lead the daily performance of our residential and commercial HVAC Service Department.This is a hands-on leadership position for an HVAC professional who understands both the technical and operational sides of the service business. You will lead and develop service technicians, coordinate closely with dispatch, oversee service quality, monitor departmental profitability, and ensure customers receive the level of service our company expects.We're looking for a proven HVAC leader who can develop technicians, solve difficult field problems, improve productivity, and take ownership of department performance. If you know the trade, know how to lead people, and understand what it takes to operate a successful HVAC service department, this is an opportunity to make a significant impact.How You Will Make an ImpactService Operations & Technical LeadershipDirect the daily operations of the HVAC Service Department and coordinate technician workloads with dispatchSchedule and assign technicians based on skill level, efficiency, training needs, and customer requirementsProvide technical support for HVAC troubleshooting, repair, installation, start-up, commissioning, and preventive maintenanceReview completed work to ensure technicians consistently meet company quality and safety standardsAssist technicians with complex HVAC and refrigeration troubleshooting when field support is requiredMonitor job progress, estimated completion times, labor hours, parts, and material usageEnsure required parts and materials are ordered promptly to keep service and project commitments on scheduleManage larger HVAC installation, start-up, and commissioning projects when requiredTeam Leadership & DevelopmentRecruit, interview, hire, train, and develop HVAC service technicians based on departmental needsConduct performance reviews and establish clear goals for technician development and improvementLead regular team meetings, safety discussions, technical training, and one-on-one coachingDevelop and maintain ongoing training programs covering current equipment, service techniques, troubleshooting, and safety proceduresCoordinate OEM and factory training to keep technicians current on equipment and technologyMaintain technician training records and promote continuous professional developmentBuild a culture centered around craftsmanship, accountability, safety, productivity, and customer serviceCustomer Service & Department PerformanceServe as a senior company representative when communicating with customers, vendors, suppliers, and factory representativesResolve customer concerns and service issues professionally and efficientlyDevelop and monitor departmental budgets, goals, productivity, and profitabilityReview work orders, invoices, and technician time reports for accuracy and timely billingSupport healthy cash flow by ensuring service documentation and invoicing are completed promptlyGenerate service opportunities and support the development of maintenance and service agreementsEstimate and prepare bids for service contracts and related project workMonitor customer satisfaction and identify opportunities to improve the overall service experienceFleet, Inventory & ComplianceOversee assigned service vehicles and ensure they are properly maintained, organized, and operated according to company policyMonitor truck inventory to ensure technicians have appropriate parts, materials, tools, and equipmentMaintain communication with manufacturers and vendors regarding warranties, recalls, equipment failures, and product issuesEnsure technicians follow company policies, safety procedures, and applicable HVAC codes and requirementsStay current on industry developments, equipment changes, OEM requirements, and service best practicesRequired Qualifications & Experience5+ years of HVAC management, service leadership, or closely related HVAC industry experienceStrong technical knowledge of residential and commercial HVAC and refrigeration systemsProven experience leading, coaching, and developing HVAC service techniciansAbility to diagnose complex HVAC problems and provide technical direction to field personnelAbility to read and interpret HVAC manuals, schematics, wiring diagrams, and control circuitsStrong understanding of preventive maintenance, equipment start-up, troubleshooting, repair, and commissioningWorking knowledge of applicable HVAC codes and industry standardsStrong customer service, sales, and conflict-resolution abilitiesExperience managing departmental productivity, budgets, and profitabilityExcellent leadership, organizational, and communication skillsProficiency with Microsoft Word, Excel, Outlook, and general business softwareValid driver's license with a clean driving recordAbility to work nights, weekends, or holidays when business or emergency service needs requirePreferred Qualifications & ExperienceTechnical education through a trade school, college, military program, or equivalent professional trainingPrevious experience managing both residential and commercial HVAC service operationsExperience developing maintenance agreements and identifying service sales opportunitiesExperience managing large HVAC installation, start-up, or commissioning projectsOEM or manufacturer-specific HVAC training and certificationsExperience recruiting and building high-performing HVAC service teamsCompensation & Benefits$85,000+ Annual Salary (Based on Experience)Leadership-Level Career OpportunityProfessional & OEM Training OpportunitiesLong-Term Career GrowthStable, Full-Time EmploymentAdditional company benefits available based on established company programsWork ScheduleFull-TimeSchedule based on departmental and customer needs.Availability for occasional nights, weekends, and holidays may be required to support emergency service and operational demands.Why Join Conditioned Air Systems?At Conditioned Air Systems, the Service Manager plays a critical role in both the success of our technicians and the experience of our customers. You'll have the opportunity to build a stronger service team, improve department performance, develop the next generation of HVAC professionals, and directly influence the growth and profitability of the business.If you're an experienced HVAC professional who combines technical expertise with strong people leadership and operational discipline, we'd like to hear from you.Conditioned Air Systems Inc is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.