Content Developer

Content DeveloperAre you passionate about designing engaging learning experiences that help people master complex software platforms? Do you enjoy transforming technical concepts into clear, accessible training content that drives customer and employee success? Are you excited to collaborate with product experts, leverage AI-powered tools, and grow your instructional design skills in a mentorship-oriented environment? If so, we invite you to be a part of our innovative team.As a Content Developer on the Education Services team at Ridgeline, you will help build scalable learning programs that empower customers, partners, and employees to succeed on our platform. Working closely with Product, Customer Experience, and subject matter experts, you will create impactful educational content that simplifies complex workflows and accelerates adoption. You'll leverage modern learning technologies and AI-powered tools—including Glean, ChatGPT, 360Learning, Scribe, and Camtasia—to increase content quality, efficiency, and scale while developing expertise in both instructional design and investment management technology.At Ridgeline, how we work matters as much as what we build. Ridgeliners act like owners, choose growth over comfort, and communicate with transparency. We assume positive intent, bias toward action, and bring solutions—not just problems. We celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high-performing culture. If this excites you, we'd love to meet you!You must be work authorized in the United States without the need for employer sponsorship.This role is based in our San Ramon, CA office and follows a hybrid work model, with team members expected to work onsite at least three days per week to foster collaboration, innovation, and connection across teams.The impact you will have:Develop and maintain learning assets including videos, guides, slide decks, eLearning courses, and microlearning content that support scalable education for employees, partners, and customersExecute content plans and instructional designs created by senior team members and subject matter experts, transforming design briefs into polished, on-brand learning experiencesMaintain assigned content within learning management systems and content repositories, ensuring training materials remain accurate, current, and effectiveAnalyze learner feedback and training metrics to continuously improve content clarity, engagement, and overall learning outcomesManage multiple content development projects simultaneously while communicating timelines, incorporating feedback, and delivering high-quality workLeverage AI-powered tools and modern content creation platforms to increase content throughput while maintaining instructional quality and integrityChampion inclusive and accessible learning experiences that support diverse learners across roles, locations, and experience levelsCollaborate effectively with cross-functional stakeholders while contributing to a culture rooted in learning, teaching, transparency, and continuous improvementTravel domestically up to 10% for internal team gatherings and company eventsWhat we look for:1–3 years of experience in education, training, or learning-focused roles such as Instructional Designer, Learning Experience Designer, Training Content Developer, or eLearning DeveloperUnderstanding of instructional design fundamentals, including learning objectives, content sequencing, practice activities, and assessmentsStrong writing, editing, and information design skills with the ability to communicate complex concepts in simple, actionable languageFamiliarity with accessibility standards and inclusive learning design principlesExperience using content creation and learning technologies such as Camtasia, Scribe, Pendo, Navattic, and learning management systems, ideally 360LearningComfort using AI tools such as Glean, ChatGPT, and AI-enabled learning platforms as collaborative content development partnersAbility to quickly learn new technologies and adapt in a fast-paced, evolving startup environmentStrong organizational skills with the ability to manage multiple priorities, stakeholders, and deadlinesWillingness to learn about cutting-edge technologies while cultivating expertise in the investment management domainAn aptitude for problem solvingAbility to communicate effectivelySerious interest in having fun at workBonus:Experience in fintech, investment management, or B2B enterprise SaaS customer and partner educationPortfolio or work samples demonstrating instructional content such as videos, presentations, guides, instructor-led training, or eLearning experiencesExperience measuring learning effectiveness through learner feedback, engagement metrics, and performance outcomesAbout Ridgeline:Ridgeline is the first front-to-back system of record for investment managers. Founded by visionary entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday), the company was created to modernize an industry held back by outdated, disconnected technology. Powered by a single, real-time data set and embedded AI, Ridgeline helps firms automate complexity, accelerate collaboration, and deliver tailored client experiences at scale, without added headcount or risk. Ridgeline is headquartered in Lake Tahoe, with offices in New York, Reno, the Bay Area, and Dublin, Ireland. Ridgeline is recognized by Fast Company as a "Best Workplace for Innovators," by Frost & Sullivan as a "Technology Innovation Leader," and by The Software Report as a "Top 100 Software Company."Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace.Ridgeline processes the information you submit in connection with your application in accordance with the Ridgeline Applicant Privacy Statement. Please review the Ridgeline Applicant Privacy Statement in full to understand our privacy practices and contact us with any questions.Compensation and Benefits:The cash compensation amount for this role is targeted at $76,000 - $97,000. Final compensation amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above.As an employee at Ridgeline, you'll have many opportunities for advancement in your career and can make a true impact on the product.In addition to the base salary, Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our Careers page for a more comprehensive overview of our perks and benefits.