Universal Banker I

Bank Relationship BankerParticipates in building customer relationships by promoting bank's products and services to customers through needs identification, maximizing a profitable relationship. Serves in the role of a premier relationship banker, advising clients in their selection of financial products and services, utilizing a needs-based selling approach. The associate will expand existing client relationships and develop new relationships through knowledge and operational efficiencies of banking services; and will perform multiple duties associated with the operation of a financial banking center to include consumer lending and business development.Essential FunctionsProvides highest standard of customer service to customers and peersEstablish relationships with customers by promoting customer care, answering customer queries, researching customer accounts and generating referrals for deposits and other lines of businessDemonstrates knowledge in all aspects of teller functions, including ordering and verifying cash from Federal Reserve bank, balancing the ATM, documentation of required reporting, security procedures and guidelines, and bank policies and procedures, acts in accordance with bank complianceAssist in providing on-the-job training with teller team as well as provide assistance and follow-up guidance to teller team, i.e., data entry, errors or discrepancies, special or difficult internal transactions, problems or customer inquiriesConduct monthly audits of teller cash and ATM; monitor adequate vault cash and/or cash recycler limits as required by bank policy; complete daily/monthly reporting as applicableSuccessfully completes ongoing training and any other compliance training deemed necessaryAssist customers with basic account opening, maintenance and other customer serviceMay have responsibility of balancing ATMAssist customers with mobile and online banking inquiriesCompletes required bank compliance courses as assignedCross sells and/or refers Bank products and services to customers through needs identification, maximizing profitable relationshipsAbility to use bank's computer software effectively and efficiently, using efficient keyboarding skillsPerforms other duties as assignedRequirementsHigh school diploma or equivalent required2 to 3 years of proven teller or high-volume money handling experience preferredDemonstrated customer service experience preferredInterpersonal skills to represent the Bank in a positive manner with customers and peersProfessional in appearance and in verbal and nonverbal communicationAbility to uphold confidentialityAbility to follow direction and/or instruction and work under established guidelinesAbility to solve practical problemsAbility to handle a variety of tasks and priorities during a business dayReliable, flexible and team orientedAbility to operate on-line teller terminal and applicable softwareEOE:M/F/Disability/Vet