Clinical Floor Supervisor

We are hiring a Clinical Floor Supervisor for one of our clients in Dover, DE .


Job Description:

• Direct the daily activities of the Medical Assistant staff, including the assignment and completion of tasks, quality oversight and readiness, and preparation.
• Ensure work is completed efficiently and in accordance with Westside's standards, policies, and procedures.
• Delegate tasks to MAs as appropriate.
• Resolve coverage issues related to scheduled and unscheduled absences.
• Provide support to site MA team, including supporting orientation and ongoing training when needed, and continuously practicing, enforcing, and educating the MA team regarding workflows and workflow changes resulting from the addition or revision of policies and processes.
• Work in conjunction with the Nurse Manager to maintain vaccine and supply inventory and serve as a main contact for Vaccines for Children/317 programs, except where Lead CFS is present and responsible.
• Participate in quality improvement activities and initiatives with a focus on sustainability.
• Ensure daily point-of-care testing is completed per manufacturers recommendations.
• Oversee the testing of all assigned equipment to ensure equipment is working properly and notify the Clinical Floor Supervisor immediately when equipment is not functional.
• Complete MA timesheets, performance evaluations, performance improvement plans, and formal corrective actions documentation as needed, except where Lead CFS is present and responsible.
• Facilitate the timely completion of MA competencies for the site MAs and address any identified staff deficiencies, except where Lead CFS is present and responsible.
• Participate in the recruiting, interviewing, orientation, and training of new MA team members.
• Act as the liaison with the Lead Clinical Floor Supervisor/Nurse Supervisor/Manager for issues that arise with the MAs.
• In addition to the Clinical Floor Supervisor responsibilities, the Clinical Floor Supervisor will also perform the duties and responsibilities of the Medical Assistant as defined in the Medical Assistant job description.
• Maintain Medical Assistant certification and CPR/BLS certification.
• Other duties as assigned.

Skills required:

• Completion of a college-level leadership or management course
• Associate degree in Allied Health, Science, Medical Assisting, or another healthcare-related field
• Two years of experience monitoring the performance of at least six employees in an ambulatory outpatient setting
• Completion of an interpreter training course, certification by the Certification Commission for Healthcare Interpreters or certification by the National Board of Certification for Medical Interpreters strongly preferred.
• Fluency in written and spoken English and spoken Spanish, including knowledge of medical terminology

Education Required:

• High school diploma or GED

Experience required:

• Minimum of 5 years' experience as a Medical Assistant
• Medical Assistant Certification required, or will obtain within 180 days of employment start date
• Current BLS/CPR card
• Experience using computers and electronic medical records systems (Allscripts experience a plus)
• Experience with use of Microsoft Outlook
• Successful completion of a medical assistant training program at an accredited institution
• Proven problem-solving skills to identify creative solutions to problems faced by patients and families
• Excellent interpersonal skills, including friendliness, empathy, patience, kindness, politeness, and helpfulness
• Ability to handle difficult situations involving patients, families, providers, or others in a professional manner with maintaining positive outlook and demeanor
• Ability to work independently and as a member of the team utilizing a patient-centered approach, including ability to manage multiple assignments and responsibilities, prioritize work and meet deadlines. Availability to work evenings and occasional Saturdays.
• Reliable transportation and ability to travel independently between sites

Work hours:

• 8:00 AM to 5:00 PM

About Us:


We are specialized in recruiting and deliver the best professional talent of industry and we are committed to deliver best experience for our clients and job seekers. With over two decades of experience in the recruitment industry, we proudly help you to find the next job that matches your professional skills. Our team understands your needs or requirement before starting the recruitment, that enables to find the high quality of talent with high success rate of talent delivery, keeps us continue to be the best in the industry. By responding to this job posting, you are consenting to receive text/SMS messages from us. Thank you.