Customer Care Manager

Job Title: Customer Care Manager - Healthcare Division
Company: CITY Laundering Company
Location: Pine City, MN
Job Type: Full-Time

About the Role

CITY Laundering Company is seeking a proactive Customer Care Manager to support our Healthcare Division. This role is responsible for managing customer relationships, resolving service issues, and ensuring high satisfaction among healthcare clients.

The Customer Care Manager will work closely with operations, logistics, and leadership teams to maintain strong service standards and support account growth. CITY Laundering Company is committed to providing reliable service and strong partnerships with the healthcare facilities we serve.

Key Responsibilities

• Serve as the primary point of contact for healthcare customers.
• Manage customer relationships, including service performance, deliveries, product needs, and inventory levels.
• Address and resolve customer concerns or service escalations in a timely and professional manner.
• Oversee onboarding and implementation of new healthcare accounts.
• Monitor service performance, including response times, customer satisfaction, contract renewals, and accounts receivable.
• Identify opportunities to improve service and drive account growth.
• Work cross-functionally with operations, production, and logistics teams to ensure service reliability.
• Prepare reports on customer performance and service improvements.

Qualifications

• 5+ years of experience in customer service, account management, logistics, healthcare services, or commercial laundry preferred.
• Strong problem-solving and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office (Excel, Outlook, Word) .
• Experience using CRM systems such as Salesforce or similar platforms preferred.
• Valid driver's license and clean driving record required.

Travel Requirements

• Daily travel to customer locations within the service area.
• Ability to spend one overnight per week when needed to support customer visits.

Why Join CITY Laundering Company

• Competitive salary
• Opportunity to work with a growing healthcare division
• Team-oriented and fast-paced work environment
• Career growth opportunities

Disclaimer

The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Statement


CITY Laundering Co. is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability, veteran status, or any other protected status.

Employment offers are contingent upon successful completion of a background check and drug screening.

Physical Job Functions

• Use standard office equipment
• Ability to stand, bend, and stoop as necessary
• Occasionally lift office supplies and products to 30 pounds
• Requires physical ability to file-open drawers/close drawers, move files, and boxes of product
• Specific vision abilities required by this job include close vision and the ability to adjust focus to read small print, numbers, etc.
• While performing duties, the employee will be regularly required to talk and hear
• Frequently in the vehicle to appointments and at the desk to type and complete paperwork.
• Occasionally, up to 30 pounds to load presentation materials or orientation materials, and take items to and from