Scheduler - Customer Service - Home Care
All Ways Caring HomeCare
Job Description
Job Description
Overview
Who we are looking for:
The Scheduler is responsible for coordinating quality care and customer service to our valued clients. The Scheduler will coordinate the assignment of appropriate staff to clients, schedule client services, identify problem situations, and assist in problem solving to strive for optimum outcomes.
- The ideal person will have experience in high volume appointment scheduling and the ability to provide excellent customer service
- A compassionate professional who will coordinate the care for our clients who require assistance with their daily activities in the comfort of their home
- Individuals who thrive in a fast-paced environment and meet demands with urgency
- A people-person, who is friendly, detail oriented, organized, and a problem solver
What you will receive:
- Great company culture
- Competitive pay with daily pay options available
- Tuition reimbursement and campus partnerships
- Flexible work schedules close to home
- Retention and referral bonuses
- Benefits, Supplemental Plans, EAP, and 401K participation
- Career growth and development opportunities
Responsibilities
What you will do:
Responsibilities include, but not limited to, the following:
- Coordinates scheduling, identifies problem situations, and implements proactive solutions
- Ensures proper documentation of records-keeping along with adherence to agreed plan of care
- Provide support for key branch operation functions (answering phones, payroll entry, employee assistance)
- Conducts periodic home visits and safety checks as assigned to ensure adherence to federal and state laws and regulations
- Other duties as assigned
Schedulers play a key role in coordinating assignments for our Caregivers to suit the needs of each client in the comfort of their home. You, too, can be a #DifferenceMaker!
Qualifications
What you will need:
- High School Diploma
- Experience with community service, client service, or scheduling
- Accountable, reliable, and ability to work independently with good judgement
- Effective verbal and written communication
Vacancy posted 9 days ago
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