Care Coordinator (Medical Receptionist/PSR)

Job Opportunity At Texas Physical Therapy Specialists

TexPTS truly listens to its employees and also provides us autonomy rather than being a puppet on a string. I took this job not entirely knowing what I was getting in to, and it's been the best career move I've ever made." -Jordan Mazick PT, DPT, OCS

Job Type: Full Time (M-F) M-TH: 10am - 7pm / Friday 7am - 4pm

Salary: $18-$19/HR

Medical Front Office Experience Desired

How TexPTS and Confluent Health Supports You:

• Structured training, hands on learning and mentorship, and ongoing support to help you grow both personally and professionally
• A focus to create a diverse, equitable, and inclusive workplace culture
• Generous Paid Time Off
• Industry-leading Medical, Dental, Vision, LTD insurances
• 401(k) Employer Matching
• Family Building and Parental Benefits

*Part-time and PRN employees are only eligible to participate in the 401(k) benefit.

Responsibilities

You'll Achieve Success By:

• Managing front desk operations, including patient check-in/check-out, appointment scheduling, and referral coordination, while providing exceptional customer service.
• Verifying insurance coverage, processing authorizations, and collecting payments to support accurate billing and ensure smooth patient access to care.
• Maintaining accurate patient records by registering new patients, updating information in the Electronic Medical Records (EMR) system, and preparing necessary documentation.
• Answering phone calls and assisting patients in a courteous and professional manner while upholding HIPAA compliance and fostering a welcoming healthcare environment.

Qualifications

• High School Diploma or GED required
• Minimum 1 year of experience in a medical office or healthcare setting required
• Basic office, customer service, and computer skills required
• Experience with EMR/EHR systems preferred
• Strong communication, organizational, and multitasking skills
• Knowledge of insurance verification and scheduling preferred
• Ability to maintain patient confidentiality and professionalism at all times

Voted "Best Places to Work" 2023, 2024, and 2025! 4+ star employer as rated on Glassdoor!

Confluent Health