Veterinary Client Service Representative- VCA Carrollwood Cat Hospital

VCA Carrollwood Cat Hospital

13305 Orange Grove Dr, Tampa, FL 33618

Cat lover? Calm under pressure? We want you on our team.

VCA Carrollwood Cat Hospital is hiring a Client Service Representative to be the welcoming face of our AAHA-accredited, exclusively feline practice in Tampa, FL. If you're outgoing, organized, and energized by helping cats and their people, this is the role for you.

At VCA Carrollwood Cat Hospital, we help cats live long, healthy, happy lives. We're proud to serve cat owners throughout Tampa, Temple Terrace, Northdale, and the surrounding communities. What makes us different: we're cat-only. From a calm, quiet lobby to gentle handling techniques and treatments made specifically for feline patients, everything about our hospital is built around what cats actually need and that starts the moment a client walks through our door.

Why Join the VCA Family

We are passionate about supporting our teams and are committed to your continuing education and personal career development.

At VCA Animal Hospitals, we are committed to equity, inclusion, and diversity, and we strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, happiness, and the clients and patients you serve.

Here's what's in it for you:

• Access to the people and resources of a large veterinary community
• Growth and advancement opportunities
• Medical, dental, and vision insurance
• Employer-paid short-term disability and life insurance
• Paid vacation, sick time, and holidays
• Paid parental leave
• 401(k) with matching
• Generous hospital and product discounts
• Free mental health and self-care resources
• Tuition support and scholarships for veterinary technology and other programs
• Opportunities to give back through strong shelter partnerships and VCA Charities

What You'll Do

As the face of VCA Carrollwood Cat Hospital, you'll set the tone for the hospital and build the trust and confidence clients place in our care. You're the pivot around which the hospital operates, responsible for:

• Greeting visitors, answering phones, and guiding clients and their cats to exam rooms with a calm, reassuring touch
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and outreach to prospective clients
• Presenting and explaining fees, and processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions about products and services, and educating clients on feline-specific care (preventive care, behavior, flea and tick control, etc.)
• Managing medical records, charts, reports, and correspondence
• Maintaining a clean, neat hospital inside and out, including handling pet "accidents"

In this role, you'll help create and maintain a calm, low-stress atmosphere for our clients and patients. Your mission: win the confidence of every cat parent by delivering an outstanding client experience, so we can provide exceptional care to every patient.

Interested in this opportunity? Apply today we look forward to hearing from you!

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.