IT Support Lead - II*

Title: IT Support Lead - II Duration: 9 months Location: 2400 Broadway Avenue, CA 90404 Description: * Responsible for the delivery of global, site-specific, and compliant IT solutions within the TechOps IT portfolio and provide operational support. * Ensure delivery of IT solutions to QC labs, R&D labs, and manufacturing. * Perform installation, configuration, support, and administration of computer systems and lab instruments in a regulated GMP environment. * Provide maintenance and support requests to address IT operational issues on assigned technologies, following established processes and procedures. * Collaborate with business groups, vendors, and cross-functional teams to deliver innovative, scalable, and compliant IT solutions. * Document user and functional requirements. * Support IT architecture by working closely with enterprise architects and following established guidelines. Present solutions' architecture the architecture review board. * Design and implement site specific, regional, global, enterprise, and other IT solutions. Author detailed design specifications, architecture and data flow diagrams. * Author and execute test scripts. Work with vendors and quality teams on authoring and execution of IQ/OQ/PQ to qualify IT solutions. * Follow SDLC, PMM, Agile and other methodologies for projects and systems delivery. * Work closely with project managers and the PMO on scheduling and monitoring progress of initiatives. Provide project tasks estimates Contribute to the discussions about resource allocation and capacity planning. * Address project constraints, including risks and issues. Follow project change control for managing scope and schedule. * Collaborate with internal & external stakeholders to diagnose and resolve IT issues. * Ensure the availability and functionality of both hardware and software systems for daily operations, providing technical support on-site or remotely when necessary. * Manage changes in accordance with GxP and IT change control processes, ensuring SLAs and KPIs are consistently met. * Stay aligned with domain architecture teams to ensure global consistency, influencing changes to standards when needed. * Document process steps and systems enhancements required to support process * Engage with internal clients and stakeholders to address issues with quality and manufacturing systems. * Analyze security protection technologies, adhering to Corporate IT security policies and guidelines. * Develop a deep understanding of the business processes and all applicable procedures * Foster strong relationships with clients and stakeholders. * Ensure alignment between manufacturing sites and corporate IT for global consistency. Qualifications: * Experience with quality labs and manufacturing instruments, IT solutions, operating systems, security concepts, infrastructure, and systems' configurations and customization. * Previous experience working in a GxP environment supporting biotech/pharma technology solutions. * Strong knowledge of commissioning, qualification, and validation processes. * Experience with system integration and the ability to engage with stakeholders at all levels in an international environment. * Demonstrated ability to work under indirect supervision and managing multiple competing priorities concurrently. * Strong planning and execution skills, with a systematic approach to problem solving. * 5-7 years of experience related to IT systems management, IT operational support or other information technology solutions roles, ideally in an international setting. * Excellent oral and written communication skills. * Strong analytical and problem-solving skills. * High attention to detail in both technical and administrative tasks. * Broad knowledge of IT topics, with proficiency in working in a secure network environment. * Resilience and adaptability to perform effectively in an ambiguous and high-pressure environment. * Honest and credible, and effective in communication. Preferred Qualifications: * BS degree in Information Technology, Computer Science, or relevant field * Proven work experience (3+ years) in IT supporting business operations * Experience in a strongly regulated GxP environment, preferably pharmaceuticals * Good understanding and knowledge of computer systems, mobile devices, networks, and other technology products * Ability to diagnose and troubleshoot basic technical issues * Familiarity with remote desktop applications and help desk software * Excellent problem-solving and communication skills * Ability to troubleshoot complex software issues and provide step-by-step technical help, both written and verbal * Good time management skills, interpersonal skills, and the ability to think critically * Resilient with the ability to perform in an ambiguous environment and under pressure * Versatile with the ability to deliver against strongly regulated requirements * Consistent excellence in both planning and execution Experience and Education: * Master's degree in Computer Science or Information Systems and 8+ years of industry experience OR * Bachelor's degree in Computer Science or Information Systems and 10+ years of industry experience OR * Associate's degree in Computer Science or Information Systems and 12+ years of industry experience