IT Support Specialist I

The IT Support Specialist position works under the direction of the IT Service Desk Manager and is a hybrid customer service role in the Information Technology department. This position is responsible for providing front-line end user help and support on desktop and laptop computers, printers, telephony and other related devices, software, applications and services.

EDUCATION AND QUALIFICATIONS:

High School Diploma or equivalent is required. Associates degree in a Computer Information Systems or Technology-related field is preferred Minimum of 1 year of experience in customer service is required. Minimum 1 IT or Microsoft Certification is preferred. Foundational knowledge on some or all of the following: end user computing equipment (desktop and laptop computers, tablets, smartphones, printers), Microsoft Windows, Microsoft Active Directory, Microsoft 365 office applications, VoIP and wireless technologies

ESSENTIAL JOB RESPONSIBILITIES:

Respond to customer help requests via ticketing system, telephone, email, and in person, providing resolutions within predefined SLA timeframes Install, configure, and perform minor repairs on various hardware, software, and peripheral equipment, following IT department procedures Provision and deprovision computer equipment for new and departing employees Learn and participate in the implementation of new and updated technology solutions Ensure departmental records are current, including hardware and software inventory, technical documentation and ticketing system notes and status Provide training to end users, as required, on how to use the company hardware and software Escalate to and/or collaborate with other team members to troubleshoot and resolve technical issues Recommend new or updated end user technologies and/or deployment processes to improve efficiency, enhance user experience, or save resources. Stay current and knowledgeable on new developments in the areas of responsibility Adhere to IT policies and procedures to ensure the integrity, security and privacy of all data, including PII, PHI and PCI in compliance with HIPAA and other laws Travel to the various clinical facilities and business office locations as required Participate in the on-call rotation to provide after-hours IT support Other duties as assigned

SKILLS AND COMPETENCIES:

Professional with exceptional interpersonal, communication and customer service skills Ability to multi-task and prioritize work to meet due dates in a changing environment Attention to detail and accuracy, ability to focus and highly organized High ethical standards with ability to work in a confidential manner, ensuring information is only shared as appropriate IT and workflow troubleshooting and problem-solving skills EEO Statement: Gulfside Healthcare Services, Inc. is committed to Equal Employment Opportunity (“EEO”) and complies with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. NOTE: All Gulfside Healthcare Services positions (except some Thrift Shoppe Positions) require an AHCA Level 2 Fingerprint screening for eligibility through the AHCA Florida Care Provider Background Screening Clearinghouse. Please refer to this link for more information on this: Qualifications Education Required High School/GED or better. Experience Required Minimum of 1 year experience in customer service is required Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Gulfside Healthcare Services, Inc.